(Leavenworth, WA)

Work well with ownership and management to fulfill the company’s mission and value system. This individual will thrive in a beautiful, mountain town in Eastern Washington! Successful candidates will have at least 4 years progressive experience in a General Manager/AGM/DOR role at properties of similar operation (size, scope, style, market segment).

Let's start off with what's most important-what's in it for you
The Perks

• Eligibility of perks is dependent upon job status
• Self-Managed PTO
• Benefits - Medical, Dental, Vision, Disability, 401K, HSA/FSA Plans
• Discounted Lodging, Dining, Spa, Golf, Retail & Partner Perks (Yes, Discounted Travel!)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Online Learning Platform to Help You Develop!
• Incentive eligible
• Cellphone allowance eligible

Our Commitment to You:
“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What you'll do:
The Brass Tacks

• Provides overall direction, management, and leadership for all departments in the property
• Primary support for all group sales outreach, negotiations, planning and service
• Direct liaison to all community organizations, city officials, industry associations and public relations entities
• Ensures all applicable standards, policies and procedures are fully implemented in all departments
• Leads preparation of the annual operating budget and financial plans which support the overall objectives of the property
• Creates and monitors annual operating goals, addressing all the drivers (Financial, Guests, Infrastructure, and Learning and Growth)
• Works with department leaders to meet or exceed established budgetary guidelines for the hotel. Establishes sound pricing policies for guest services. Reviews and approves operating expenses. Develops and implements strategies to enhance profitability and revenue generation
• Directs the accurate and on-time preparation, production, and distribution of all required reports
• Protects and enhances the value of all property assets through appropriate programs in maintenance, security, emergency preparedness, housekeeping, and capital improvements
• Analyzes guest feedback and discusses findings with department leaders. Institutes changes and upgrades in service as necessary
• Promotes the property by building and maintaining an active and visible position in the local community and with industry partners
• Selects, supervises, trains, develops, schedules, disciplines, and counsels team members. Demonstrates positive leadership characteristics that empower and inspire team members to meet and exceed standards
• Provides timely formal assessment of individual team members in alignment with the performance review policy and procedures
• Conducts training on job standards and areas of responsibility as needed
• Supports training and provides coaching for all levels of management
• Demonstrates and encourages communication in a manner consistent with company culture
• Creates an environment to motivate, teach, develop managers, and encourage teamwork
• Reports regularly to Senior Leadership regarding their property’s performance and opportunities
• Proactively collaborates with People & Culture (P&C) to drive talent management strategies to build or acquire critical capabilities to develop and transform the organization
• Develops strategies for continued growth and ever improving operation efficiencies and service excellence
• Ensures values aligned communication and prompt response and follow up to team member concerns

The Nitty Gritty

• At least 4 years progressive experience in a General Manager/AGM/DOR role at properties of similar operation (size, scope, style, market segment)
• Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals. Ability to effectively present information and respond to questions from team members, managers, clients, guests or the general public
• Excellent general management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results
• Demonstrated financial management skills, including budget management, expense control, forecasting and analysis of financial statements
• Strong people management skills, including coaching, motivating, delegating, scheduling, and relationship-building
• Proficient in computer software including Microsoft Office Suite (Power point, Word, Excel)
• Excellent customer service orientation and focus on exceeding customer satisfaction
• Demonstrated success in values aligned leadership
• Must be able to stand and walk throughout the shift
• Must be able to frequently lift and carry up to 25 lbs at shoulder height.
• Must be able to sit for long periods of time
• Must be able to perform simple grasping, fine manipulation, overhead reaching, and repetitive hand & arm movements frequently; and squeezing occasionally

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Where you’ll work:
Tucked away in the charming Bavarian town of Leavenworth sits the enchanting Icicle Village Resort. Minutes away from the picturesque and bustling Front Street, this resort offers 160 guest accommodations including hotel rooms, suites, and condominiums. With the majestic Cascade mountain range as your backdrop, this property includes over 9,200 square feet of event space, including an outdoor tented garden. Guests can also enjoy onsite dining at JJ Hills Fresh Grill, serving dinner seven days a week.

Whether it is summer, winter, or any season in between, Icicle Village Resort provides guests with an abundance of daily and weekly activities such as yoga classes, s'mores by the firepit, kids crafts, wine tasting, and of course all the fun of the Junction Activity Center, complete with mini golf, basketball, disc golf, indoor game room, and more.

The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.


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