GENERAL MANAGER - SLC Salt Lake International Airport - full-time

$62000 / year

BENEFITS

Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including; Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program.

COMPANY BACKGROUND

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.

Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Canada, Australia, New Zealand, United Kingdom, Sweden, and Singapore.

POSITION SUMMARY

The General Manager directs the airport operations by building and developing a strong team of front line supervisors and cart associates. The GM is responsible to ensure increasing levels of customer satisfaction and employee engagement while building a culture of accountability, performance and integrity. The GM is responsible for the airport’s P&L, achieving annual revenue and EBITDA goals as well as improving the efficiency of labor, materials and equipment. The GM is a highly visible position, which will drive value and significantly impact bottom-line profitability at Smart Carte, with potential to advance to more management opportunities.

KEY RESPONSIBILITIES

• Overall responsibility for the P&L, with the expectation to deliver excellent results vs. annual and strategic plans
• Lead the operations at SLC (staff of approximately 5 associates)
• This hands on position requires the GM to move carts throughout the airport daily; repair, maintain and clean equipment as needed.
• Ensure daily operational performance goals are met through managing the labor force, and usage analysis.
• Develop new business e.g. airport services, other vending opportunities
• Develop and maintain strong relationships with key stakeholders within the airport community as well as with peers within Smarte Carte.
• Other duties as assigned by management.

EXPERIENCE

• Minimum of 3 years of experience in operational function such as manufacturing, logistics, distribution, process improvement, etc.
• P&L management experience is required
• Minimum 3 years of direct management experience and the ability to manage across a wide range of capabilities and personalities Possess strategic leadership, planning and thinking skills, business assessment acumen and value chain mind-set.
• Experience with working in a cross-functional team environment
• Proven change management leadership capability and strong analytical skills

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrated strong business acumen as defined by a proven track record of success in an operational environment
• Ability to forge solid relationships with external constituents e.g. customers, clients, supplier partners, etc. and manage across a wide range of capabilities and personalities.
• Excellent verbal and written communications.
• Strong financial and analytical skills; must be proficient in reading, interpreting, and analyzing financial statements, and understand how operational KPI’s affect financial outcomes.
• Organized and able to manage multiple priorities effectively.
• Proficient knowledge of Microsoft Office/Suite
• Superior management skills; ability to influence and engage direct and indirect reports and peers
• This is a ‘hands-on position’ cart movement throughout the airport by the GM is required

LEADERSHIP CHARACTERISTICS

The successful candidate will be expected to be a high-energy, creative, and resourceful self-starter who demonstrates leadership skills and instincts. This executive is highly intelligent and enthusiastic with a commitment to excellence. In terms of personal competencies, the successful candidate must be hands-on and possess the best combination of strategic thinking and ability to translate strategic priorities into that also leads to actual results. This is a practical versus a theoretical thinker who should demonstrate the following competencies:

• Leadership: A confident, mature person with the ability to connect and inspire others. A proven track record of leadership that leads to concrete results that drive key performance indicators. Able to articulate what a successful culture looks like and develop a detailed roadmap for building that culture.
• Results Oriented: A driver who possess the ability to take actions and implement effective solutions in a timely manner.
• Problem Solver: A creative yet pragmatic problem solver. Methodical and hands-on, as well as detail-oriented.
• Analytical Thinking and Decision-Making: Decisive and logical at thoroughly evaluating issues. Excellent planning, execution, and project-management skills.
• Teamwork and Interpersonal Skills: A team player and builder, receptive to ideas from others. Shares information and keeps team members and partners informed. Works effectively with others to identify and resolve issues. Excellent interpersonal skills and an ability to interact successfully with all levels of management as well as a diverse work force.
• Ethics: Highest level of professional integrity and honesty as well as personal credibility.

EDUCATION

• Bachelor's degree or 5+ years experience in an operationally-oriented management role is required

Licenses & Certifications:

• Valid Drivers’ license
• Ability to attain Airport Badge required

Experience

• P&L management experience
• 3 year(s): Direct management of employees
• 3 year(s): Working in an Operational function

Education

• Bachelors or better in Business Administration or related field

Licenses & Certifications

• Airport Badge

Skills

• Multitasking
• Collaboration
• Flexibility
• Data Analysis
• Customer Service
• Time Management
• Problem Solving
• People Management
• Decision Making
• Communication

• Reporting
• Prioritizing

Behaviors

• Team Player: Works well as a member of a group

• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Leader: Inspires teammates to follow them

Motivations

• Self-Starter: Inspired to perform without outside help

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization