Service Manager

Hanania Automotive is northeast Florida’s fastest growing dealership group! We are committed to our team members, offering the best training, career advancement and benefits in the industry. We also are completely focused on delivering an excellent customer experience and forging long term, repeat business relationships with all our customers.

We are currently seeking an Automotive Service Manager to join our team!

Job Summary:

As a Service Manager, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our customers.

Our Service Managers have the responsibility of taking our customer through the entire repair process, keeping them informed on the status of their vehicle and ensuring their satisfaction before they leave our facility.

• At least 5 years of managerial experience in Automotive Industry
• Manage and Hire technicians and service advisors
• Train service advisors and other support staff
• Effectively market existing as well as potential customers through provided software
• Manage data and trends using industry specific software (ADP)
• Be able to document, implement and manage processes which include reception, shop flow, active delivery, warranty processing, CSI maximization, retention, shop safety, etc.

Additional Job Responsibilities:

• Ensure every customer that enters our facility with hospitality and the highest level of respect.
• Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand.
• Manage the store’s workflow in an effective and efficient manner.
• Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity.
• Maintain a positive attitude and team atmosphere at all times.
• Communicate in a professional manner, always with the intention of creating a long term relationship between the store, yourself and the customer.
• Supervise and direct employees.
• Prepare business goals monthly and annually.
• Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting an attitude of honesty and integrity.
• Directs, coordinates, and participates in performing customer service activities.
• Insure that all work is performed to proper specifications.
• Assist other employees as needed.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Hanania Automotive Group offers competitive compensation packages, medical, dental, and vision benefits, a 401K match program and paid time off.

If you are experienced in providing exceptional customer service, have the drive to earn unlimited income and want to continue a career in the automotive industry working with exciting new products we look forward to talking with you.

Must be capable of passing background check, drug screening, and possess a clean driving record.

EEO/DFW

Job Type: Full-time

Pay: $150,000.00 - $350,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

Application Question(s):

• Are you least 18 years of age?

License/Certification:

• Driver's License (Required)

Work Location: In person

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