Reports To: Service Manager

Summary: Receives callers at the dealership, determines the nature of their business, and directs callers to their destination. Answers basic inquiries, routes incoming calls, takes messages, and provides basic information to all callers.

Essential Duties and Responsibilities

• Greets external and internal customers in a timely, professional, smiling and friendly manner. Listens actively, providing accurate information and advise.
• Directs customers to the correct department, notifies the appropriate person that a customer is waiting and introduces the customer to a salesperson.
• Operates a multi-line phone system.
• Answers all incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person or department quickly, operating the dealership paging system to call individuals to the phone.
• Minimizes the time callers are on hold and checks back with them frequently to ensure they wish to continue to hold.
• Takes detailed messages when calls can not be completed including callers name, telephone number, time of call, and information requested, delivers message to appropriate party in a timely manner.
• Screens incoming calls as requested by managers.
• Develops knowledge of basic dealership information in order to respond to callers who have general inquires.
• Communicates messages to the appropriate parties in a timely manner.
• Will type memos, correspondence, reports and other documents. Also updates and distributes dealership phone directory as needed.
• Will assist with any clerical duties as requested.
• Maintains hot beverage container to be kept full, counters clean and free of debris, if applicable.
• Prioritizes and performs multiple tasks simultaneously in order to meet and exceed deadlines and expectations.
• Communicates clearly both verbally and non-verbally. Submits concise, complete and clear legible records for both dealership and customer use.
• Maintains assigned work area and break room in an organized and clean manner. Exhibits pride in the work area and dealership.
• Maintains personal cleanliness, grooming and uniform standards according to dealership guidelines.
• Arrives at work, takes breaks and departs work at scheduled times. Accrues overtime only with management authorization.
• Displays high standard of ethical conduct. Refrains from unethical, dishonest and theft related behavior. Exhibits integrity, adhering to all company policies, including the corporations commitment of ZERO TOLERANCE toward discrimination and workplace violence.
• Aligns behavior with the needs, priorities and goals of the organization. Fosters commitment, pride, trust and team spirit.
• Utilizes supplies and materials in a practical and economical manner. Handles all toxic chemicals and hazardous waste according to the dealerships and current OSHA policies and procedures.
• Reports immediately to management any situation or condition that jeopardizes the safety, welfare or integrity of the dealership, its employees or customers.
• Communicates every day with direct supervisor if it is necessary to be late or absent.
• Completes all training within time period required.

Supervisory responsibilities

This job has no supervisory responsibilities.

Knowledge, skills and abilities

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

Educations and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Possesses the ability to write routing reports and correspondence. Has the ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Possesses the ability to add and subtract two digit numbers and to multiply and divide with 10s and 100s. Has the ability to perform these operations using units of American money.

Reasoning Ability

Has the ability to apply common sense to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situation.

Knowledge, skills and abilities

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

Educations and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Possesses the ability to write routing reports and correspondence. Has the ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Possesses the ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Has the ability to perform these operations using units of American money.

Reasoning Ability

Has the ability to apply common sense to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situation.

Note: this description is intended to describe the general nature and level of work being performed by employees, and is not to be construed as an exhaustive list of responsibilities, duties, and skills. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.