Pilot has the best employees in the transportation and logistics industry!

Essential Functions:

• Answering phones professionally and timely

• Answering and responding to email requests timely

• Quoting customers and overseas partners

• Updating Special Tracking and Accounting Reports for Customers

• Dispatching of shipments

• Ensure dispatch is aware of any special instructions/cut offs

• Interface with Customs Broker, Importer and Customer for Import Shipments

• Booking of air shipments with Pilot Gateway teams

• Confirming Known shipper via KSMS for air shipments

• Booking ocean shipment with co-loader and ocean carriers

• Label Air and Ocean Shipments

• Process DG shipments including checklist

• Filing of AES

• Accurately complete entry of pickup/quote information into Navigator

• Tracking and tracing of shipments

• Communicating to internal/external customers and sales regarding issues

• Update/notate tracking milestones

• Research of shipments for Corporate requests/reports

• Research of shipments for Accounting requests/reports

• Understanding TSA regulations

• Must research and respond to chargebacks and PN’s timely

• Billing: closing out of shipments timely

• Including requests for vendor invoices and selling rates

• Completion of specific assigned duties/accounts

• Able to work overtime and weekend on call rotations

• Export specific:

• Must have DG certification to handle DG shipments

• Must have knowledge of airline regulations i.e. oversize, banding

• Import specific:

• Must have knowledge of POA, customs brokerage regulations, DO, ISF

• Must have knowledge of working with air and ocean carriers

• Other duties assigned deemed necessary by the Global Ops Supervisor

SKILLS/COMPETENCIES:

• Must be able to type accurately at least 35 WPM

• Basic computer knowledge including Word and Excel

• Excellent written and verbal skills

• Must be able to calculate chargeable weight and volume for all shipments

• Work with a sense of urgency, understanding how to prioritize

• Ability to manage deadlines

• Ability to work hands-on, handling multiple priorities simultaneously

Additional Job Details :

EDUCATION:

• High School Diploma or equivalent

• Certifications, if applicable

EXPERIENCE:

• 2-years of industry experience

PHYSICAL REQUIREMENTS:
This is a clerical administrative position in a professional office setting. The employee is frequently required to sit. Occasionally stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required. Position may require to work remotely at times.
If you are interested in working with a talented, passionate and dedicated team of professionals in a rapidly growing industry, Pilot wants to hear from you!

Job Type: Full-time

Pay: From $27.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Application Question(s):

• Do you reside in Nashville, TN? Are you willing to train in office for the 1st two weeks in Lavergne, TN?

Experience:

• Import/ Export: 4 years (Required)

Work Location: Remote

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