GUCCI Apprentice - New York Fifth Avenue Job at Groupe Kering
Summary
If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.
Job Description
Role Mission
As a GUCCI Apprentice, you will provide overall support and assistance to the Executive GG Club member in driving their business. As an Apprentice you will contribute to the achievement of the store/department sales objective, delivering the highest standards of Client Experience.
Key Accountabilities
Sales Support
- Welcoming, understanding customer’s needs and orienting them into the departments with the support of the Executive GG Club Member;
- Support the Executive GG Club member in the selling process, ensuring the highest level of client experience, working in tandem to grow clients into higher segments;
- Assist Executive GG Club Member in preparing for VIG client appointments, preparing consignments and closing transactions;
- Providing dressing room support to the GG Club Member and Client;
- Answer, direct and transfer calls with exceptional level of professionalism;
- Understand a customer’s needs and orienting them into the departments;
- Serve as a liaison between the GG Club Member and the Clients;
- Interacting with customers to ensure client satisfaction.
POS
- Packing and providing support during payment process;
- Facilitate store transfer requests, charge sends, and product inquiries;
- Accurately capture client data required to close transactions per company expectations and following up on any missing and relevant information;
Inventory
- Assisting the Executive GG Club member in pulling different styles and sizes from stock;
- Assist the Executive GG Club Member with stock & administrative activities, to ensure efficiency;
General
- Escalate all return and exchange paperwork to management on duty for receipt signatures to be captured with daily closing flash paperwork;
- Knowledgeable of all Gucci products and company policies, specifically on credit, sales and customer service;
- Mandatory participation in one semester of the GPS program;
Key Requirements
- At least 2 years of experience in luxury retail, hospitality or customer service;
- Experience with operating POS system, a plus;
- Excellent interpersonal and communication skills;
- Strong understanding of customer service needs and priorities;
- Strong attention to detail and ability to multitask;
- Familiar in Microsoft Word and Outlook;
- Flexibility to work a retail schedule, which will include evenings, weekends, and holidays.
Key Pillars for Ways of Working
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Execute the mission of the role with a Radically Client-Centric mindset;
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Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
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Be Relentlessly Creative and approach challenges with an innovative mindset;
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Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.
Key Behaviors to Amplify What We Do
Explore
Considerate Thinker
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Sees the big picture and understands how own actions and decisions impact others and the organization as a whole
Solutions Developer
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Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions
Deliver
Accountable Achiever
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Actively gets things done, raising the bar for performance, and taking accountability for own actions
Agile Advocate
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Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals
Connect
Connection Builder
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Builds trust-based relationships across boundaries and encourages collaboration
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Adapts own style to communicate impactfully
People Enabler
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Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness
Build
Continuous Learner
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Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort
Talent Builder
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Provides constructive and on-going feedback, coaches and helps others to achieve their full potential
Work Authorization
- Qualified candidates must have the proper work authorization to work in the United States
Salary Range – New York
For individuals assigned and/or hired to work in New York, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.
A reasonable estimate of the current base salary range is $20.00 USD.
EOE M/D/F/V
Job Type
Regular
Start Date
2022-11-29
Schedule
Full time
Organization
Gucci America Inc.
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