GUCCI Maitre, Osteria de Massimo Bottura - Beverly Hills Job at Gucci
Summary
If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.
Job Description
Role Mission
The Maitre D at Gucci Osteria da Massimo Bottura will lead and inspire a dedicated team of Hosts to deliver the state-of-the-art service we want our clients at Gucci Osteria da Massimo Bottura to experience.
You will act as a strong partner to the Back of House and Front of House Management team to support with operational activities and oversee the restaurant reservation system.
Key Accountabilities
- Manage and oversee all aspects of the restaurant reservation system, inclusive of database, outreach and guest relations;
- Coordinate restaurant front of house actions, being responsible for a smooth and effective collaboration across staff and exceeding clients’ expectations;
- Define, supervise and ensure a state-of-the-art service delivery;
- Assist with daily operational duties, inclusive of reporting and opening/closing procedures;
- Lead by example to promote a positive and professional team environment that fosters trust, integrity and superior performance standards;
- Provide continuous and systematic on the job training and people development for direct reports;
- Monitor the team’s adherence with company policies and procedures;
- Greeting and escorting guests with a professional and positive attitude;
- Oversee the flow of guests within the restaurant;
- Take care of the administrative work involved;
- Supervision and responsibility for mise en place proper preparation;
- Manage eventual clients’ complaints exceeding their expectations;
- Oversee and pro-actively deal with guest queries and complaints;
- Maintain clean work environment;
- Advising guests on menus & beverage choice
Job Requirements
- Solid and significant experience (5+ years) in the hospitality industry as Maitre and/or in managerial roles; Previous experience in luxury contexts will be prioritized;
- Previous experience with RESY or other reservation systems is required; Excellent command of English, both written and spoken. Additional language command will be prioritized;
- Professional grooming and appearance;
- Excellent interpersonal and organizational skills;
- Client-oriented approach and solutions-oriented attitude;
- Passion, professionalism and discretion;
- Working time flexibility; • Proven track of people-management skills;
- Ability to work a flexible schedule based on business needs which included, evenings, weekends and holidays;
- Provide certification of Food Handlers’ License.
Key Behaviors
Explore
Considerate Thinker
- Sees the big picture and understands how own actions and decisions impact others and the organization as a whole
Solutions Developer
- Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions
Deliver
Accountable Achiever
- Actively gets things done, raising the bar for performance and taking accountability for own actions HR Dept.
Agile Advocate
- Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals
Connect
Connection Builder
- Builds trust-based relationships across boundaries and encourages collaboration • Adapts own style to communicate impactfully
People Enabler
- Empowers others by providing autonomy and encouraging self-expression, valuing and amplifying each person’s uniqueness
Build Continuous Learner
- Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort
Talent Builder
- Provides constructive and on-going feedback, coaches and helps others to achieve their full potential
Work Authorization
- Qualified candidates must have the proper work authorization to work in the United States.
EOE M/D/F/V
Job Type
Regular
Start Date
2022-12-31
Schedule
Full time
Organization
Gucci Osteria USA LLC
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