Guest Experience Associate 1 - Guest Experience - PT - Variable - #10848 Job at Stormont-Vail HealthCare
Schedule:
Part time – 1-19 hours/week, not benefit eligible
Shift:
Variable Less than 12 hour shift (United States of America)
Weekly Work Schedule:
Days and hours may vary.
Job Information
Exemption Status: Non-Exempt
A Brief Overview
The position will provide a safe and friendly atmosphere by watching and ensuring all safety and screening procedures are followed by visitors and team members. Team Member will present an observant, friendly, helpful first impression to anyone entering and exiting the hospital or health center. Position will watch for safety risks (falls etc.) cleaning spills, screening guests, managing first impression of space. Roles include: greeter, patient escort, lobby information/guest assistance.
Experience Qualifications
- less than 1 year Experience in a customer service-related job. Required
- less than 1 year Experience in a patient care. Preferred
What you will do
- Act as a resource person providing a welcoming experience upon arrival and departure through education, guidance, direction, screening
- Assist visitors and answer telephone inquiries regarding patient room numbers, location of various departments within the medical center
- Welcome everyone at the designated entrance. Safely assist guests to their destination via walk or wheelchair escort. This includes safe transport of customer from a car parked at entrance.
- Use scripting as outlined in training to convey a consistent message
- Explain COVID-19 and other Stormont Vail policies to guest as necessary. Take temperature of everyone entering. Take temperature of everyone entering.
- Train new volunteers
- Check for any broken or unsafe wheelchair. Label as broken and take to Facilities Management
- Maintain a well-kept lobby
- Assist in offering and helping to carry guests belongings
- Provide routine sanitation of wheelchairs and other high touch surfaces
- Contact Security Department if a guest becomes injured
- Ensure all oxygen tanks left at main entrance are properly taken to a nursing floor for storage
- Screen each person entering for COVID-19 by asking questions related to symptoms, travel and exposure.
- Screen each employee, allied health and provider for COVID-19 by asking questions related to symptoms, travel and exposure and/or ensuring employees have used badge attestation.
- Communicate any concerns to Supervisor.
Required for All Jobs
- Performs other duties as assigned
- Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
Patient Facing Options
- Position is Patient Facing
Scope
- No Supervisory Responsibility
- No Budget Responsibility
Physical Demands
- Balancing: Occasionally 1-3 Hours
- Carrying: Frequently 3-5 Hours
- Climbing (Stairs): Frequently 3-5 Hours
- Crouching: Frequently 3-5 Hours
- Eye/Hand/Foot Coordination: Continuously greater than 5 hours
- Feeling: Continuously greater than 5 hours
- Grasping (Fine Motor): Continuously greater than 5 hours
- Grasping (Gross Hand): Continuously greater than 5 hours
- Handling: Continuously greater than 5 hours
- Hearing: Continuously greater than 5 hours
- Kneeling: Frequently 3-5 Hours
- Lifting: Frequently 3-5 Hours up to 25 lbs
- Pulling: Continuously greater than 5 hours up to 25 lbs
- Pushing: Continuously greater than 5 hours up to 25 lbs
- Reaching (Forward): Continuously greater than 5 hours up to 25 lbs
- Reaching (Overhead): Continuously greater than 5 hours up to 25 lbs
- Repetitive Motions: Continuously greater than 5 hours
- Sitting: Continuously greater than 5 hours
- Standing: Continuously greater than 5 hours
- Stooping: Frequently 3-5 Hours
- Talking: Continuously greater than 5 hours
- Walking: Continuously greater than 5 hours
Physical Demand Comments:
The ability to transport patients/visitors by wheelchair, pushing up to 250 lbs.
Working Conditions
The ability to transport patients/visitors by wheelchair, pushing up to 250 lbs.
Working Conditions
- Combative Patients: Occasionally 1-3 Hours
- Extreme Temperatures: Frequently 3-5 Hours
- Infectious Diseases: Occasionally 1-3 Hours
- Noise/Sounds: Continuously greater than 5 hours
- Other Atmospheric Conditions: Continuously greater than 5 hours
- Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour
- Hazards (other): Rarely less than 1 hour
- Vibration: Rarely less than 1 hour
- Wet and/or Humid: Rarely less than 1 hour
Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment.
Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.
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