We’re Squeeze, a feel-good company, from the Founders of Drybar.

A bit about us: Squeeze was designed to revolutionize the massage experience, from our forward-thinking technology to our dedication to team member experience. We are focused on the human side of business, and we work to foster an inclusive environment, where everyone can shine bright. It's so important that we've made it our company mission to be the best part of our guests’ and team members’ day.

Our revolutionary app-based booking and payment platform makes scheduling, paying, tipping, and rating easy, breezy, Squeezy. Similar to Postmates and Uber, after a Squeeze massage, instead of dealing with a clunky, stressful checkout process, our guests simply float out with the ability to tip and rate their therapist at their leisure post-massage. Personalized services allow guests to select massage preferences as well as control in-room settings from lighting to sound, all in a beautifully designed space. It’s a completely fresh approach to a way better massage experience.

"PINCH-ME" PERKS

• 100% work from home

• Competitive hourly rate

• Health benefits (including vision & dental) and 1-week paid vacation for our employees who work just 32 hours or more. That’s as few as 4 shifts per week!

• Paid Sick Leave

• Flexible schedules

• Opportunities for annual raises

• Extras don't cost extra – no quotas or upselling

• A revolutionary, feel-good culture

ABOUT YOU

• You are experienced in resolving guest issues for high-volume B2C technology businesses. You are exceptional with technology, a self-starter, and adaptive to change.
• You are obsessed with over-the-top, first-class guest service and thrive in ensuring an amazing experience for anyone and everyone who interacts with you.
• Words that describe you include: creative, energetic, and detail-oriented.
• You have a hospitality orientation, are gracious and patient, and warm in nature with strong communication skills.
• Beyond ensuring an amazing experience, you are eager to join a guest-first brand dedicated to transforming the massage experience for our guests, as well as for you and your future.
• You are passionate about all things health and wellness and wholeheartedly believe in the benefits of massage for a balanced lifestyle.
• You can’t help but grow and are constantly striving to be your best self, and you’re excited to leap into a rewarding adventure with Squeeze.

YOUR RESPONSIBILITIES AT SQUEEZE

• Respond to guest inquiries via email, phone, and text
• Expert at all things app-related! Squeeze’s experience is digital end-to-end so you’ll assist guests with downloading our app, setting up their account, booking appointments, becoming a member, completing their appointment, and so much more
• Serve as the liaison that connects guest feedback with internal teams such as Product, Shop Management, and Front of House Operations
• Employ a mastery of internal tools from payment portals to appointment scheduling
• Identify opportunities to improve the guest experience, internal processes and tools
• Please note, this is a remote / work-from-home opportunity

EXPERIENCE REQUIREMENTS

• 1+ years experience working in customer service at a high-volume B2C technology business

• Excellent people skills and a strong focus on customer service

• Strong written and oral communication skills

• Outstanding problem solving and troubleshooting skills

• Self-starter with the ability to multitask in a dynamic startup environment

• Experience with Zendesk preferred

• Must be able to work at least Saturday or Sunday

• Must live in California or Tennessee

Job Type: Part-time

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