Guest Service Agent Job at North Beach Village Resort
About us
North Beach Village Resort
A developing village of hotels, restaurants, shops and so much more to come. A company with a future!
Summary of Position
Attend to guests’ needs, including, but not limited to, registration, checkout and cashiering
Essential Functions
- Take every opportunity to amaze the guests
- Smile, have eye contact and greet guests immediately
- Maintain a well-groomed, professional appearance at all times, including uniform and nametag
- Actively solicit feedback from guests
- Greet and welcome guests upon arrival. Register guests into FDA (Front Desk Anywhere), verifying reservation, address, and credit information.
- Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
- Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
- Promptly respond to and resolve guest complaints
- Answer telephone promptly within 3 rings being polite, courteous, and friendly
- Be friendly, thorough, accurate and efficient in taking reservations, performing Check-ins, performing Check-outs
- (If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner
- Assist guests with luggage upon their arrival to and departure from the resort
- Use the guests’ names
- Be knowledgeable and helpful about the local area, the resort events services
- Handle messages, wake-up calls, mail, and faxes properly
- Assist guests’ with laundry/dry cleaning needs
- Follow all applicable North Beach Village Resort Standard Operating Procedures.'
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Work Remotely
- No
Job Type: Full-time
Pay: From $13.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Overtime
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
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