Employment Description – Guest Service Agent

Resort Information:

Superior Shores Resort & Conference Center is the largest resort on the North Shore by “room count” and sister to the largest resort on the North Shore by “pillow count”; Lutsen Resort. Superior Shores also has the privilege of being the only Resort with a true Event Center. The highlight of our property is our 10,000 feet of shoreline that our name pays tribute too. Our location is truly the gateway to the North Shore being the first resort after Two Harbors on Scenic Highway 61. Our resort offers lodging in 3 different properties overlooking two different bays and a cove. We offer a large onsite restaurant, multiple pools and fitness facilities and an array of amenities and offerings. Winter is spent hosting snowmobilers and avid users of our Infinity Ice Skating Rink that spans 180 feet, summer is spent exploring our 2,000 foot pebble beach. We truly have an amazing property and take pride in offering the best possible guest experience!

Position Mission: To excel in an environment where the guest comes first and all aspects of the job are done in a professional manner with the focus on providing a 5 star guest service experience at all times.

Position Duties & Responsibilities:

· Checking guests in and out of the resort

· Managing guest folios

· Folio payment processing

· Managing guest needs and requests in quick order

· Handling all reservations that are not directed through corporate’s Central Reservations

· Making non lodging reservations for dining, spa, tours and excursions

· Sales and stocking of gift shop merchandise

Reporting Structure:

· This position reports directly to the Front Desk Manager and Director of Reservations & Lodging Technologies

Required Skills and Attributes:

The successful candidate will show traits of a strong work ethic and have a sincere interest in the hospitality industry, and most importantly, have a desire to been in this industry to create great guest experiences.

Required attributes of a successful hospitality employee:

· Enthusiastic personality

· Friendly voice

· Contagious smile

· Informative

· Well groomed & excellent hygiene

· Professional

· Excellent communication skills

· Empathetic & understanding

· Excellent problem solving

Compensation:

Starting rate of pay of $15 per hour'
'
Work Location:

• One location

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekend availability

Application Question(s):

• Are you able to commute to our location in Two Harbors, MN with reliable transportation?

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: One location

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