Guest Services Assistant Job at Mary Greeley Medical Center
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Position SummaryUnder general supervision: performs general floor maintenance and housekeeping functions directed at maintaining the Medical Center and it’s facilities in a clean, sanitary, attractive and orderly condition. Exhibits and promotes a cooperative team spirit. Ensures all actions taken in carrying out responsibilities support patient centered care.
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Position Responsibilities
- Cleans and disinfects patient carpeted and tiled floors.
- Cleans and disinfects patient care areas, public restrooms, administrative areas, kitchen, cafeteria, morgue and meeting rooms.
- Removes general and potentially infectious medical waste and transports it to a general holding and/or disposal area.
- Cleans and disinfects all types of body fluids and chemotherapy spills.
- Cleans windows, furniture, air diffusers and grilles, doors and entrances.
- Performs cleaning tasks as assigned to meet the needs of the organization.
- Preserves the dignity of patients through maintaining strict confidentiality.
- Actively participates in medical center and departmental teams promoting continuous quality improvement and patient satisfaction.
- Identifies mechanical or structural deficiencies in assigned areas and reports them for correction
- Exhibits and promotes a cooperative team spirit.
- Protects and preserves patient dignity and confidentiality.
- Removes various waste streams and transports to proper holding and / or disposal area.
- Performs cleaning tasks as assigned to meet the needs of the organization such as ( floors, patient care areas, public restrooms, public waiting rooms, office areas, kitchen, cafeteria, morgue and meeting rooms) including body fluids.
- Actively participates in medical center and departmental teams promoting continuous quality improvement and patient satisfaction, including but not limited to department huddles, quarterly updates and Kainexus.
- Identifies mechanical or structural deficiencies and reports them for correction using the 3535 or Facility Dude software.
- Follows Standard Work.
Unit Specific Position Responsibilities -
Qualifications, Knowledge & Experience
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Entry level position. After a sufficient training period, must be able to comprehend and demonstrate knowledge of institutional housekeeping activities and services; safety and regulatory standards; housekeeping equipment and supplies; supervisory principles and techniques.
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Maintain stroke education per regulatory requirements.
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High school diploma or GED preferred
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Ability to read, write and speak English.
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Ability to use telephone and pager system.
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Ability to understand oral and written instructions; ability to maintain simple records.
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Ability to exhibit and promote a cooperative team spirit.
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Experienced in and able to interact with numerous and diverse customers.
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Excellent communication, problem solving and customer service skills
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Ability to adapt quickly to unexpected changes in circumstances.
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Knowledge of body mechanics and universal/safety precautions
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Adherence to Departmental and Hospital policies and procedures
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Position requires wearing and maintaining a uniform
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Related work experience in a health care facility is preferred
Required Qualifications (Including any licensure, certification, education):Organizational Requirements:Preferred Qualifications:Required Knowledge, Skills & Experience:Preferred Knowledge, Skills & Experience: -
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