Start a promising career in the healthcare industry, join our team and change people's lives!

About us

We are collaborative, rewarding and customer-centric.

Our work environment includes:

• Safe work environment
• International workforce
• Modern office setting
• Growth opportunities

Salience Health serves patients in our communities by utilizing a collaborative, team approach to consider ALL aspects of a person’s behavioral health. Our Salience Health team is comprised of uniquely diverse individuals who have come together to build an innovative and dynamic platform with each team member collaborating to improve the health and well-being of those we serve.

We believe that every patient matters; and is deserving of our full attention. Our mission is remission, and a Patient Liaison is a crucial first step in connecting patients to a better quality of life. To do that, we aim to provide superior care using an integrated care model. This model allows us to have providers from different specialties working together to provide better care for patients under one roof. This integration allows for our providers to easily exchange ideas with each other and develop effective treatment plans that address both patients physical and mental health needs. When providers work together, instead of against one another, patients experience better outcomes and fewer side effects.

We are seeking an energetic individual to join our Patient Liaison team and become a key player in growing our Salience Health Network though assisting patient care coordination, managing doctor referral pipelines, and supporting a positive patient experience at every opportunity. This entry-level position is the launching point for a promising career in healthcare.

As a Patient Liaison, you will help to welcome and onboard patients to our model and services and connect them to the care and services they need. You’ll also help to coordinate patient care and communicate with patients in order to support their treatment plans. To do that, you will be responsible for scheduling patients, as well as managing their scheduling needs. You will also need to be comfortable with navigating patient collections and balances.

Successful candidates must have a strong work ethic, a passion for mental health, the desire to improve behavioral healthcare delivery, the drive for self-improvement, a continuous learning mentality, and the motivation to not only meet but exceed goals and monthly targets. This role will be trained and have opportunity to propel you into a greater role within Salience Health for those looking to be successful in their current roles.

RESPONSIBILITIES/DUTIES:

- Provide operational support and coordinate care for clinical services.

- Stay current on up to date on process and workflow changes.

- Full understanding of Electronic Medical Reporting (EMR) system and how to interpret provider schedules.

- Helping coordinate scheduling needs for new or existing patients to the practice.

- Full understanding of setting up payment plans, and comfortable with our payment system “EZ pay”.

- Working knowledge on health insurance and how it applies to behavior health.

- Meet or exceed key activity metrics for daily calls, emails, care needs, and orders booked.

- Expand knowledge of the current status of mental health and help Salience Health become the standard in behavioral health delivery.

- Educate and schedule patients for provider orders or referrals to services like CBT therapy, Testing, Labs, and Treatments including TMS Therapy.

- Work cohesively with the other teams and departments to effectively address and resolve complex issues in a timely manner, while aligning their actions with the values set by Salience Health.

- Strong communication and relationship management skills with patients and team members either written or over the phone.

- Ability to handle stressful or challenging conversations with patients, to coordinate care needs and facilitate solutions.

- Provide detailed documentation on care coordination with patients.

- Effectively manage escalations through the appropriate channels, ensuring the appropriate accountability, communication, sense of urgency, and follow through requirements are outlined.

- Perform other tasks as assigned by Leader or Manager.

JOB SPECIFICATIONS:

- All responsibilities and duties included above, but not limited to.

- Full-time employee.

- Expected Regular hours are 8:00AM to 5:00PM* with occasional trainings that can occur most often before regular work hours, occasionally a onetime training on the weekend as needed- Working knowledge of Microsoft Office Applications and internet navigation.

- EMR (InSync) and Salesforce knowledge preferred.

*Hours may vary depending on need. Some shifts offset for coverage and can start earlier or later by an hour.

REQUIRED EDUCATION/EXPERIENCE:

- College Degree or equivalent combination of education and experience

- 0-2+ years of sales experience, customer service, or lead generation

- 0-2+ years of healthcare experience

- 0-2+ years of call center experience

- Basic knowledge of Insurance preferred but not required.

ESSENTIAL FUNCTIONS/SKILLS:

- Exceptional customer service skills.

- Ability to Multitask between systems/tasks.

- Strong communication skills over the phone or in written form with patients and providers.

- Positive can-do attitude.

- Ability to think critically and react during complex situations.

- Self-motivated and highly organized.

- Team player yet capable of working independently.

- Driven and tenacious with the ability to be professionally persistent and persuasive.

- Excellent probing and active listening skills.

- Ability to multi-task and stay on track.

- Excellent organizational, analytical, and problem-solving skills.

- Ability to conduct extensive cold calls and email campaigns.

- Be humble, coachable, great to work with and open to trying new things.

- Persistent, persistent, persistent.

- Empathy and compassion for mental health improvement.

- Ability to shift and adapt on the fly.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Environment:

Office setting with employee cubicle or desk. Not substantially exposed to adverse environmental conditions

Physical Demand:

- Light-Exerting up to 25 lbs. of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects

- Frequently: 46-100%

o Standing on feet for extended periods of time, Stooping, Kneeling, Crouching, Continuous Key-stroke Movement, Grasping, Talking, Hearing, Repetitive Motion, Standing, Walking, Driving, Reaching, Pushing, Lifting

- Ability to be on the phone 70-95% of the day.

- Occasional help with moving or building light office furniture.

Vision:

Close visual acuity is required to perform such activities as: viewing a computer terminal for long periods of time, dialing phone numbers multiple times a day, and extensive reading.

EEOC Disclosure:

Salience Health is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Job Type: Full-time

Pay: $19.50 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Plano, TX 75093: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Work Location: In person

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