Healthcare Services Representative I Job at Kelsey-Seybold
Overview:
With 55 different clinical and non-clinical specialties, you can design a career path at Kelsey-Seybold Clinic that allows you to grow your future in a completely new direction.
Kelsey-Seybold Clinic is changing the way health cares.
Responsibilities:
EDUCATION REQUIREMENTS & EXPERIENCE REQUIREMENTS
Education
A.
High school diploma or GED from an accredited program
B.
Experience
A.
1-year experience in a high-volume contact center OR 1 year of customer service experience (customer-based interfacing, dealing with the public (in person or on the phone), retail, front office, hospitality (hotels, restaurants in customer facing roles).
Skills
A.
Excellent customer service and telephone etiquette skills
Special Skills
A.
Critical thinking skills.
B.
Ability to exercise good judgment in a high-volume contact center while maintaining a professional attitude
Other
A.
Ability to speak, write and understand the English language
B.
WORKING ENVIRONMENT
Kelsey-Seybold Clinic, a Houston tradition in patient-centered care, is a multispecialty clinic with over 25 locations and comprises more than 500 physicians providing primary and specialty care in a collaborative manner.
With 55 different clinical and non-clinical specialties, you can design a career path at Kelsey-Seybold Clinic that allows you to grow your future in a completely new direction.
Kelsey-Seybold Clinic is changing the way health cares.
Responsibilities:
Schedules appointments in a prompt and courteous manner utilizing a PC. Confirms appointments and handles cancellations in a timely, efficient and courteous manner. Is able to problem solve for patients utilizing identified resources. Provides comprehensive service to facilitate a resolution for any caller request. Acquires and maintains computer skills to effectively utilize applicable software.
Qualifications:
Healthcare Services Representative I
Location: Pearland Administrative Office
Department: Contact Center
Job Type: Full Time
Job Type: Full Time
Salary Range: $34,548.80 to $42,681.60 (
Pay is based on several factors including but not limited to education, work experience, certifications, etc.
)
EDUCATION REQUIREMENTS & EXPERIENCE REQUIREMENTS
(A = basics; B = preferred)
Education
A.
High school diploma or GED from an accredited program
B.
Experience
A.
1-year experience in a high-volume contact center OR 1 year of customer service experience (customer-based interfacing, dealing with the public (in person or on the phone), retail, front office, hospitality (hotels, restaurants in customer facing roles).
A.
2 years contact center or customer service experience with PC experience and knowledge of MS Word and Excel.
Skills
A.
Excellent customer service and telephone etiquette skills
B.
Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plans
Special Skills
A.
Critical thinking skills.
B.
Ability to exercise good judgment in a high-volume contact center while maintaining a professional attitude
Other
A.
Ability to speak, write and understand the English language
B.
WORKING ENVIRONMENT
Call Center
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