Help Desk Specialist Job at Tek Wissen
- Provide technical support to users via the service desk.
- Troubleshoot any technical inadequacies.
- Give step-by-step guidance to customers over the telephonic call or schedule a screen share session
- Track the common issues faced by the customers and follow-up regarding the same with the technical team.
- Update the customer database.
- Make sure the best customer services are provided to the clients.
- Ensure the improvements are made for the issues and suggest new strategies to tackle these issues.
- Provide technical support and training to the junior staff of the call center.
- Train the newly hired staff.
- Respond to difficult customers with patience and take quick actions.
Requirements.
- Proven 3 years of experience in a help desk environment as a Help Support Specialist, Help Desk Manager, orDesk Support Engineer.
- Customer Service experience can also be considered.
- Hands-on experience in resolving customer issues and complaints.
- Great interpersonal skills.
- Exceptional oral and written communication skills.
Job Type: Full-time
Pay: $25.00 - $27.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Helpdesk: 4 years (Preferred)
Work Location: One location
Speak with the employer
+91 (856) 250-4386
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