Help Desk Support Specialist Job at KeyLogic Systems
The primary responsibility for this position is to provide technical support to end users in a desktop, server and infrastructure environment. Strong analytical, and problem-solving skills are needed to be successful in this position.
Major Duties and Responsibilities:
- Responsible for diagnosing and resolving Tier 1 and 2 issues.
- Installation, Implementation and Administration of Microsoft System Center Suite (Configuration Manager, Operations Manager, DPM, etc.)
- Some knowledge of advanced troubleshooting and administration of Windows based applications, Operating Systems (Desktop and Server) and Server Roles (AD DS, DHCP, DNS, DFS, File & Print Server, etc.)
- Application and operating system maintenance and upgrades
- System backups and restoration
- System security and functional testing on both unclassified and classified systems.
- Providing trouble tracking, coordination, notification, escalation and documentation to resolve events/issues, efficiently minimizing customer impact.
- Interfacing with various levels of management for briefing on configuration and design updates and changes.
- Responding to alarms and providing level 2 maintenance support for the customer base.
- Keeping customers informed by providing status updates.
- Providing outage reports to appropriate levels of management.
- Verify adherence to security guidelines, including working with auditors to ensure the systems are compliant.
- Suggest and implement solutions based on customer requirements and project goals.
- Assist other IT professionals as required.
Basic Required:
- Associate’s Degree and minimum of 1 year of experience in Service Desk environment. Equivalent combination of education and experience will be considered.
- Experience with management of MS Windows Operating systems. Working knowledge of the latest Windows Operating Systems and standard Applications, configuration and deployments.
- Experience and working knowledge of DNS and DHCP infrastructure and technology.
- Experience and working knowledge of VMware administration.
- Ability to work responsibly with or without supervision.
- Working knowledge of ITIL processes.
Qualifications Desired:
- Ability to work on a team of other administrators and with other groups to troubleshoot issues and solve problems strongly preferred.
- Experience with MS Exchange.
- Experience with SCCM.
- Experience with NetApp storage.
- Experience with Cloud storage.
- Experience with Alarm/Physical security systems.
- Good oral communication and technical writing skills.
- Good problem solving skills and the ability to visualize a problem or situation and think abstractly to solve it is required.
- Ability to handle constantly changing tasks and priorities, to be able to multitask effectively during busy times and to exercise patience and professionalism during stressful situations is needed.
KeyLogic is proud to be an EEO/AA employer M/F/D/V.
At KeyLogic we recognize that our employees are our most valuable resources. We hire talented, qualified professionals and provide each of our employees with every resource and opportunity to excel in their day-to-day activities as well as advance their career.
KeyLogic is a highly successful provider of professional and engineering services. We specialize in solutions that enable our customers to make better decisions for their organization. KeyLogic’s performance has earned the company a solid reputation for high standards, proactive solutions, and an outstanding commitment to the customer, best exemplified by the fact we have never had a one-time federal customer — all of our customers have provided repeat business. This has led us to achieve significant growth every year since our founding in 1999.
At KeyLogic, we're known for our extraordinary commitment to the success of the organizations we serve. Our client list includes the Department of Defense (DoD), Environmental Protection Agency (EPA), Energy (DOE), Transportation (DOT) and Treasury (including the Internal Revenue Service (IRS)), General Services Administration (GSA), and the National Aeronautics and Space Administration (NASA).
All qualified applicants will receive consideration for employment at KeyLogic without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital; or any other status protected by law. KeyLogic is proud to be an affirmative action and equal opportunity employer.
NOTE: KeyLogic is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at Recruiting@KeyLogic.com and let us know the nature of your request and your contact information. Request for accommodation will be considered on a case-by-case basis.
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