Our company is committed to being trusted voices of light and truth reaching hundreds of millions of people worldwide.

At Bonneville International, our purpose is to build up, connect, inform, and celebrate communities and families in the markets we serve. As an integrated media company, we provide content, advertising, and digital marketing solutions across 23 radio stations in Denver, Phoenix, Sacramento, Salt Lake City, San Francisco, and Seattle, along with the NBC Affiliate TV station, KSL-TV 5, in Salt Lake. We are responsible for lifting and inspiring with respect and giving voice to all the communities and clients we serve.

We believe that empowering our employees to share their ideas and experiences will fuel creativity, innovation, and inspiration. A diverse and inclusive workforce is crucial to our ability to create and deliver exceptional content, products, and services that represent our communities. We’re proud of our history and we want talented people to join us as we continue to grow!

To learn more about Bonneville and how our local media matters, visit: https://bonneville.com/

Position Overview

The Corporate Help Desk Technician will primarily provide in-person support, as well as some over the phone/chat, to end users on hardware, software and systems with excellent customer service.

Note: Work configurations are subject to change based on business needs and at company discretion.

• This position is an onsite role that requires the employee to regularly work at our Salt Lake City site.

What You Will Do:

Primary job duties include, but are not limited to:

• Use ticketing system to track support tickets, maintain efficiency and catalogue issues
• Answer inbound calls that relate to a variety of IT-related issues
• Resolve trouble tickets resulting from inbound calls and the ticketing system in a reasonable amount of time and document the resolution
• When needed, escalate trouble tickets to the appropriate team and/or individual with proper documentation, including troubleshooting preformed
• Troubleshoot and repair hardware and software for end users
• Prioritize tasks based on user impact, business needs and broadcast cycles
• Work assigned regular hours with flexibility to work additional hours if needed to meet deadlines, including weekends, holidays, evenings, etc.
• Participate in the IT on-call rotation where responding to emergencies 24/7 will be expected
• Work in compliance with Bonneville policies and procedures
• Other tasks and duties as assigned

Skills and Experience We Are Looking For:

• Strong problem-solving skills and IT troubleshooting expertise
• Enhanced focus on security, integrity and teamwork
• Ability to install, configure and maintain Windows and Apple operating systems
• Knowledge of troubleshooting and repairing computer hardware components
• Exhibit excellent customer service skills, including friendly and approachable demeanor, patience when dealing with difficult users, and an ability to maintain a calm, level-headed approach while under pressure or in difficult situations
• Ability to communicate effectively about technical issues with colleagues with a non-technical background
• Understand wired and wireless network functions including addressing, sub-netting and routing a plus
• Advanced understanding of Microsoft O365 applications including troubleshooting and ability to instruct others in its functionality
• Ability to create written documentation of work completed
• Ability to work effectively in a team environment
• This role is not a supervisory position

Physical Demands

• Receive, process, and maintain information through oral and/or written communication effectively
• Substantial physical movements (motions) of the wrists, hands, and/or fingers
• Ability to extend hand(s) and arm(s) in any direction with good eye and hand coordination
• Lift, move, and carry up to 20 pounds of equipment as needed