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bankofmontserrat.ms

Helpdesk Analyst - Contract to hire Job at Career Developers

Career Developers Parsippany, NJ 07054

Job Information

  • Date Posted
    2025-08-24
  • Location
    Parsippany, NJ 07054
  • Job Title
    Helpdesk Analyst - Contract to hire
  • Gender
    Both
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Helpdesk Analyst/User Support – (6+ Month Contract)
Location : Parsippany, NJ – ON-SITE
Rate : $23-$25hr

My client currently has an exciting career opportunity in our Parsippany, NJ location. We are looking for a Deployment Center Technician to join our Information Technology team in our Centralized Distribution Center as a contract to hire after 6 months. As a Deployment Center Technician, it is emphasized that the candidate will operate 100% on-site M-F with OT as a possibility depending on demand.

If you are:
  • A dedicated professional with impressive credentials and driven by new challenges and growth opportunities.
  • A team player who believes in providing world-class internal client service.
  • Looking for a work environment that values and promotes camaraderie, collaboration, and giving back to the community.

My client offers:
  • Endless opportunities to contribute to the 11th largest professional services firm in the US.
  • A unique culture that values collaboration in everything we do.
  • A team of professionals driven by a sense of excellence, integrity, commitment to lifelong learning, respect for one another, adaptability, and making a difference.
  • A network of 3,900 professionals committed to a diverse and inclusive workplace and giving back to the communities in which we live and work.
  • Varied career paths supported by strong professional development programs and resources.
  • A flexible work environment with competitive benefits.

Deployment Center Technician
We are seeking a motivated, outgoing, friendly, and professional team player to join the team as a Deployment Center Technician. This individual will perform data migrations, imaging, installing software, and changing out laptops or workstations in a back-office environment. The ideal applicant will have a general understanding of technology and demonstrate excellent customer service skills.

Essential Duties & Responsibilities:
  • Pulls and stages computer parts from inventory in preparation for deployment for onboarding/off-boarding and laptop replacement efforts.
  • Work in an effective, consistent manner, maintaining quality assurance and compliance with established directives, policies and best practices.
  • Recording and tracking assets during deployment per standards and workflow procedures.
  • Maintain confidentiality and security and exercise the appropriate level of discretion regarding all firm issues and information.
  • Service-oriented with a good understanding of end-to-end processes.
Technical Requirements:
  • General knowledge of MS Applications, Windows 10, and Microsoft Office 365.
  • Some experience troubleshooting hardware (desktops, laptops, monitors, printers) and software errors and failures.
  • Ability to lift 40lbs and maneuver within IT equipment and network closets.
  • Firm Applications: CaseWare, GoFileRoom, CCH Axcess, etc.
  • Common off-the-shelf (COTS) applications (MS Office 365, Adobe Acrobat, etc.).
  • Connectivity: Internet and LAN/WAN, Remote Access clients (VPN, Citrix).
  • Demonstrate the ability to thrive within a fast-paced, demanding support environment while maintaining high standards and a customer-centric approach.
  • Outstanding customer service skills.
  • You must be a self-motivated professional with excellent communication and documentation skills.

Education and Experience:
  • 5+ years of experience in an IT Support or Deployment technician role.
  • CompTIA A+, Network+, Microsoft or ITIL certifications are a plus.
  • Understanding of ServiceNow or similar ITSM tools.
  • Ability to work collectively with team supervisors and peers while managing multiple requests and ensuring timely updates.
  • Analytic skills and ability to apply critical thinking and a methodical approach to problem identification and resolution.

INDH
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