About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at xerox.com and explore our commitment to diversity, inclusion and belonging.

Overview

You will have the responsibility for providing support to our customers and providing guidance to our team of Care Center agents regarding process and day-to-day activities, with a focus on delivering exceptional customer experiences. Individuals must be of the highest integrity, enjoy solving problems, and be confident and excited about technology customers.

Candidates must reside in Virginia as this role does require you to be onsite at the Virginia Beach office location.

Responsibilities

• 
  Triage incoming customer service calls and the ability to determine next steps independently
• Remote clear customer issues (hardware, network or software)
• Work with peers & other departments to ensure customer tickets are closed properly and accurately
• Project a positive and professional image through great communication skills and follow-up
• Work with extended teams to help coordinate delivery of solutions and provide an exceptional customer experience
• Maintain a remarkably high level of customer satisfaction

Qualifications

• 
  2 years call center responsibility with emphasis on Printer, Copier, Computer, Network, Electronic or equivalent trade or experience
• Five years’ experience working with Document Technology (Printers, Scanners, Networking, etc.) and Information Technology (Networks, Email, Connectivity, etc.)
• Strong communication and customer support skills.
• Proven ability to pay attention to detail, follow detailed processes and reporting requirements.
• Good mechanical comprehension, interpersonal and organizational skills.
• Knowledge of IT networks and client-server relationships
• Ability to work well under pressure.
• Outstanding team member with focus on making others around you successful