Griswold is a non-medical home care agency with over 250 locations across the country. We're a successful brand known for employing high-quality caregivers that provide essential services helping seniors safely age in place. If you are passionate about making a difference in the community and are interested in taking that next step in your career, we want to speak with you!

As a Case Manager, are a vital member of our Case Management team which works hard to deliver a five-star experience to our clients, caregivers, and referral partners with both an employee-centric AND customer-centric approach. They are responsible for consulting with clients and developing care plans, assigning schedules based on client/caregiver match criteria, and managing our field team of caregivers. This is a relationship-oriented role that requires a high level of compassion, understanding, and support for our caregivers. The ideal candidate is a quick learner with excellent critical thinking and problem-solving skills. From answering phones to being in the field interacting with clients and referral sources, the scope of responsibility is varied, fast-paced, and rewarding. A mix of social services, customer service, operations, finance, sales, recruiting, and human resources are all parts of the Schedule Coordinators' exciting role!

YOUR OVERALL MISSION WILL BE TO MOTIVATE OUR AWESOME CAREGIVERS AND TO PROMOTE A POSITIVE CULTURE!

BENEFITS:

• Commission Bonuses, Paid BI-WEEKLY
• Medical Insurance

Responsibilities:

• Manage all scheduling activities, including replacement and substitute caregivers
• Support the office manager and other team members with administrative duties
• Case management responsibilities such as managing care plans, reviewing care instructions, etc
• Manage time punches for all caregivers and ensure proper time keeping habits
• Build and maintain a strong rapport with our caregivers and clients
• Follow-up home visits with existing clients
• Team player, positive attitude
• Participate in multiple projects in strategic areas - we LOVE creativity!

Education

• High school diploma
• BA/BS related field is a plus

Job Requirements

• Minimum of 1 year scheduling experience in a healthcare OR home care setting
• Ability to pass a criminal background check
• Working autonomously
• Excellent time management
• Excellent verbal and written communication
• Must have rotating on-call availability for after hours and on weekends
• Ability to navigate multiple software platforms
• High level of emotional intelligence

ABOUT US

Griswold has a deep-rooted history in the home care industry having provided care to thousands of families since 1982. With over 40 years of experience in our local communities, Griswold cherishes the relationships built with our families through quality patient care. As one of the most innovative non-medical homecare companies in the industry, Griswold supports creative thinking and inventive problem solving from all our employees as we continue in our pursuit of being an industry leader provider of care.

Our office environments are engaging, friendly, and supportive. With a unique company culture, Griswold seeks to develop our staff into the best versions of themselves. Fostering creativity, personnel development and critical thinking skills Griswold Home Care encourages all our employees to grow and become 1% better every day.

Job Type: Full-time

Pay: $41,600.00 - $50,000.00 per year

Benefits:

• Health insurance
• Loan assistance
• Paid time off
• Professional development assistance

Medical specialties:

• Home Health

Schedule:

• Monday to Friday
• On call

Application Question(s):

• Why do you think this position is a good fit for you?
• What questions or concerns do you have about this role?
• This position includes rotating on-call/after-hour responsibilities during non-business hours. Do you have experience working on-call? Do you have the time/flexibility for this?

Experience:

• Home Care Admin/Home Health Admin: 1 year (Required)

Work Location: In person

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