Best Western Hotels & Resorts is a leading, global hospitality network comprised of three hotel companies, including WorldHotels® Collection, Best Western® Hotels & Resorts and SureStay Hotel Group®.

Job Purpose

Promotes consistency of established services, programs, policies and procedures and the development of member property owners, management and staff by conducting operational workshops and refresher training classes. Develops and continuously improves management training programs, training courses and workshops.

Essential Job Results

• Contributes to member value by facilitating regional field training and headquarters operations training workshops for member property owners, general managers, department managers, line-level and headquarters staff.
• Conducts a wide variety of assigned technical and soft skills training covering guest service, safety and security, sales and marketing, preventative maintenance, housekeeping, revenue management, human resources, leadership-commerce, industry trends, and best practices.
• Provides personalized interaction and professional services to members by designing, planning, preparing and executing training programs in response to member special requests.
• Ensures consistency across operations by providing guidance in the operational implementation of mandatory and voluntary programs and services.
• Participates in the training function’s viability by assisting in the development and continuous improvement of new training courses.

Experience

• Minimum 5 to 8 years related hospitality industry experience, including 2 years in a property-level supervisory or management position.
• Experience must include 3 years teaching or professional training experience, including current knowledge of adult learning concepts and training techniques.
• General Manager experience preferred.

Education

• Bachelor’s degree in hotel administration, education, business or related field or equivalent travel or hospitality related experience.

Skills

• Basic proficiency in MS Office Suite. May require intermediate proficiency in one or more specific applications.
• Demonstrated strong stand up presentation skills.
• Demonstrated ability to design curriculum in the hospitality industry environment Current Certified Hotel Administrator (CHA), Certified Hotel Trainer (CHT), or Accredited Certified Instructor (ACI) certification and/or ability to successfully complete upon hire.

Accountability

• Receives operational guidance on duties, service standards and goals.

Leadership

• Conveys sense of purpose and motivates others to accomplish goals.
• Exhibits personal characteristics and professional standards that serve as a role model for others.

Knowledge

• Sound professional know-how to meet technical standards.
• Understands and applies evaluative training techniques.
• Picks up technical skills and knowledge quickly.

Relationship Management

• Conveys and obtains information both internal and external to the department.
• Shares new concepts and approaches with others.
• Builds relationships with key vendors.
• Uses written, verbal or electronic skills to communicate effectively with a variety of levels in the organization.

Problem Solving

• Uses a wide degree of creativity and latitude to analyze and resolve defined problems.
• Makes good decisions based on analysis, experience and judgment.

Pay

• The starting salary for this role is estimated to be between $62,800 and $80,000. Base pay, however, will be determined based on several factors, which include but are not limited to, applicable skills, work experience, education, business needs and market demands.

Other Requirements

• May travel up to 75% of work time

Benefits Summary for Full Time Employees (work 30 + hours per week)

Available Day One:

• Medical/Dental/Vision
• Vacation/Sick/Floating Holidays - accruals start
• 401K - company match and direct contribution
• Employee discounts/Hotel discounts
• Financial and health wellness programs

Equal Employment Opportunity

Best Western maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard race (including hair textures and hair styles associated with race), color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, age, disability, gender, gender identity or expression, sex, sexual orientation, pregnancy status, genetic information, uniformed service or veteran status, marital status or any other characteristic protected by applicable federal, state, provincial, or local laws. Best Western’s equal employment opportunity policy applies to all aspects of employment with Best Western, including but not limited to, hiring, promotion, transfer, benefits, discipline and termination.