At the Joe Vicari Restaurant Group, we go above and beyond in everything we do. We are inspired by our guests and one another–and are driven to make things better. We love what we do, and we give it all we’ve got–on property and off. When guests dine with us, it’s not just a meal they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with the Joe Vicari Restaurant Group.

We strive to maintain the highest standards of excellence in hospitality and service, utilizing both qualitative and quantitative performance criteria. In doing so, we hold each other accountable to our mission statement and show our dedication to our craft. Upon completion of our on-board 10-day training program applicants shall have all the necessary skills for success.

Being the first impression at our establishment it is critical. Our host/hostesses must be friendly, outgoing, courteous, well dressed, well-spoken and calm under pressure.

Hostess/Host

Job Description:

• Maintains positive guest relations, including greeting guests with eye contact and a smile and wishing guests a fond farewell as guests depart, and offers excellent service to ensure a memorable guest experience
• Utilizes guests’ name throughout interaction, if known.
• Resolves guest complaints, ensuring guest satisfaction
• Seats guests, following proper rotation and accommodating all guest requests when possible
• Oversees daily restaurant reservations and pre-assigning seating
• Maintains a comprehensive knowledge of the restaurant’s sequence of service to assess table turns and accurately quote wait times and book reservations
• Oversees daily restaurant reservations using the reservation book and/or Table Management system(s), and manages the wait list to ensure seat times are timely and accurate (Open Table)
• Communicates with restaurant management regarding special orders, cake orders, and special requests
• Sets up Host Person station with necessary supplies, maintains cleanliness at all times, and answers restaurant telephone courteously and efficiently. Shuts down podium, and forwards phones to voice-loop at end of shift
• Maintains complete knowledge of scheduled daily activities and in-house groups, daily house count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range, and dress code of the restaurant
• Maintains a comprehensive knowledge of menu and guest offerings, and accurately answers guest questions regarding all aspects of the restaurant
• Recognizes repeat and VIP customers, and anticipates their needs to provide an excellent guest experience
• Presents menus, and extends congenialities (non-alcohol and alcohol beverages), according to guidelines
• Must have excellent attendance and punctuality
• Uphold the integrity of the Joe Vicari Restaurant Group by demonstrating ethical behaviors

Education and /or Education

• High school diploma or equivalent
• Minimum of one year of experience in a high-volume, guest service environment
• Six (6) months of experience in a host person high-volume, guest service environment.

Additional Requirements

• Fine dining experience is preferred but not required. Tremendous growth potential with multiple locations and management levels. Looking for hard working, dedicated service people with a desire to excel.
• We love to promote from within and take care of our family of employees. Come and join our family of over 1000 Metro-Detroiters. We have a passion for our jobs and value the people who work for us!