Hotel Front Desk Attendant Job at Hilton Garden Inn Pittsford
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities:
Work with the housekeeping staff to ensure rooms are ready for new guests
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Field customer complaints when necessary
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Qualifications:
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
1+ year of hotel industry experience or related job preferred
Has previous experience or working knowledge of Microsoft Office and reservation management systems
High school diploma, GED, or equivalent
Well-versed in taking telephone calls and handling stressful situations
Job Type: Full-time
Pay: $16.00 per year
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