Hotel Front Desk Clerk Job at Holiday Inn Express South Amarillo
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Compensation:
$10 hourly
Responsibilities:- Mitigate customer complaints as needed
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Connect with the housekeeping department to ensure guest accommodations are ready
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- High school graduate, GED recipient, or equivalent
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- Well-versed in taking telephone calls and handling stressful situations
Holiday Inn Express South Amarillo has recently been renovated and has a fresh appearance. Now, we need caring, responsible staff to to take care of the property. Join our team and work with our great management to offer friendly service!
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