Houseman

JOB SUMMARY

Maintain cleanliness standards of the Hotel in all public areas. The Houseman is an integral part of the operations team. Not only does the houseman offer essential support to room attendants, but the houseman also has an opportunity to directly interact with guests throughout each shift, providing exceptional guest service.

OUR CULTURE

• Individual and professional growth is important to us. HRI Properties offers an educational reimbursement arrangement for certain continuing education courses. Ask us for details .
• Members of The Aloft Hotel Downtown New Orleans team receive a discounted monthly parking rate in a downtown parking garage.
• Team members are provided with appropriate tools and training, enabling them to approach challenges or conflicts with confidence.
• We believe in giving back to the New Orleans community when we can, and team members are encouraged to volunteer for local non-profits through work-organized volunteer activities.
• If one fails, we all fail. We work together as a team to ensure the property succeeds. For us, teamwork is not just a buzzword – it’s what we practice every day.
  

JOB DUTIES

• Maintain the cleanliness and appearance of the hotel lobby, hallways, public restrooms, and public areas of the hotel.
• Clean and maintain the appearance of the surrounding areas of the hotel, including removing debris or trash from the sidewalk and watering potted plants.
• Strictly adhere to Aloft Hotel Downtown New Orleans safety and security rules.
• Warmly interact with all guests, including in public areas and while completing guest requests.
• Report and log any lost and found items immediately when found according to hotel procedures.
• Effectively work with team members to accomplish assigned tasks each day.
• Return all equipment and keys at the end of the shift.
• Work in a safe manner to prevent injury to yourself, other staff members, or our valued guests.
• Maintain organization and cleanliness of housekeeping closets, guest areas, and hotel facilities.
• Assist with laundry operations as needed, including loading, and unloading linen, folding, and storage.
• Stock all housekeeping closets with linen and housekeeping supplies.
• Watch for safety hazards and report them immediately to the manager.
• Maintain control of keys issued to perform assigned duties.
• Teamwork: must be able to effectively communicate and work with fellow associates to complete daily tasks.
• Perform other duties as directed, developed, or assigned.
  

REQUIREMENTS

• Self-motivated, able to complete tasks and duties without constant supervision.
• Possess a desire to provide service to others and offer an exceptional, personalized experience for our guests.
• Able to give and receive information clearly and professionally.
• Maintain a sharp eye for detail while still being able to multitask.
• Enjoy working as part of a team while embracing personal responsibility.
• Flexible schedule. Houseman may be asked to work mornings, evenings, or a combination of both.
• Lift up to 50 lbs., push or pull up to 100 lbs.
• The houseman will spend 90% of the shift on his or her feet.
• Must be able to communicate verbally in English in a professional, courteous manner.
  

Employees must fulfill their performance standards for this position and comply with company policies, rules, and procedures of the hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. The job description and duties of this position are subject to change, modification, and addition as deemed necessary by the hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities, and assignments requested by supervisors, managers, or other hotels/company officials.