At Alliance Healthcare Services, it is our mission to promote wellness in the community. Our not-for-profit organization is the largest comprehensive behavioral health provider in Shelby County. We offer outpatient, intensive outpatient, home-based, and community-based programs, including a continuum of crisis services to over 22,000 residents of Shelby County and the surrounding areas. We’re committed to bringing compassionate and dedicated individuals to help us continue to provide the best services to our community. Review the job description below and submit your resume if you feel that you would be a good match to join our organization. We look forward to hearing from you!

Case Manager Job Summary:

The person occupying this position provides direct services to Clients of Alliance Healthcare Service. This person participates in outreach/consultation and education activities and assumes other responsibilities as delegated by senior staff.

Key Job Responsibilities:

• Provision of case management services to include:
• Assessment of ongoing mental health and case management needs
• Planning for mental health services for the consumer in conjunction with the multi-disciplinary team
• Assistance with daily living activities as needed (i.e. housing, food, transportation, etc.)
• Making referrals to appropriate mental health resources as needed and assisting consumer to comply with mental health treatment programs
• To provide designated number of monthly contacts
• If assigned to a Grant funded Program he/she will also be required to provide and follow all grant requirements
• Participate in the development of treatment plan, therapy progress, discharge planning, outreach activities and if applicable individual and group therapy
• Make recommendations regarding the treatment of clients
• Provide clinical backup for other Mental Health Specialists
• Comply with policies and procedures as outlined in AHS’s policy and procedure manual
• Other duties may be assigned by supervisor(s) to meet the needs of the consumer and AHS

THL Job Summary:

The person occupying this position acts as care coordinator who, as part of a care team, coordinates with medical professionals, clients, families, and the THL Program Director to provide services that promote overall wellness and linkage to primary care.

Key Job Responsibilities:

• To adhere to the current guidelines set forth by TN Care for Tennessee Health Link following the six services areas.
• Self-management of care: Encourage and educate clients with steps toward self-management and care of their overall health-both mentally and physically. Link and refer. (Example: Teach client how to use bus for transportation. If client is unable to read-find resources to assist with reading skills.)
• Comprehensive care management: Initiate, complete, update, and monitor the progress of a comprehensive person-centered care plan as needed. The initial plan is to be completed within 30 days of enrollment with reviews completed every six (6) months afterward or when a change in client status such as hospitalization. The plan must be signed by the care coordinator, member/guardian, and a licensed clinician. DLA is to be completed within 30 days of each Care Plan.
• Care coordination: Participate in member’s physical health treatment plan, support scheduling and reduce barriers to adherence for medical and behavioral health appointments, facilitate and participate in regular interdisciplinary care team meetings, follow up with PCP, proactive outreach with PCP, and follow up with other behavioral health providers, pharmacy or clinical staff.
• Health promotion: Educate the member and his/her family on topics that promote health-both mental health and physical health.
• Transitional care: Provide additional high touch support in crisis situations, participate in development of discharge plan for each hospitalization, develop a systemic protocol to assure timely access to follow-up care post discharge, establish relationships, and communicate and provide education
• Member and family support: Provide high-touch in-person support, provider caregiver counseling or training, identify resources to assist individuals and family supporters, and check-ins with member
• Referral to social supports: Identify and facilitate access to community supports, collaborate client needs to community partners, and provide information and assistance in accessing services. Link and refer to social needs.
• Follow the AHS policy for attendance, including coming to work on time to prevent hardship on workflow. In case of absenteeism and tardiness, notify supervisor in acceptable length of time as outlined in AHS policy.
• Documentation: To complete documentation within the require timeframe set forth by AHS which is within 48 hours of service delivery. The record will accurately reflect the client and the care plan following the six areas for THL. Documentation is professional and uphold the values and mission of AHS. Misrepresentation of information is not acceptable. Documentation must reflect and be coded with the actual time spent and service delivered.
• Productivity: THL has billable services as outlined by TN Care. THL Manual describes the categories. A caseload is maintained to fulfill the obligation designed from TN Care for clients to be healthy-both with mental health and physical health. Different specialty areas of THL can have altered requirements. A THL Care Coordinator is expected to have an average of at least 8 unique clients and 10 services per day.
• To attend required meetings and in-services. Annual trainings mandated for compliance need to be completed on time.
• To maintain effective relationships with the professional clinical staff, administration and the clients of AHS. To promote a positive and professional encounter with outside entities.
• To perform all other duties as assigned.

Additional Requirements:

COVID vaccinations are required per AHS policy

Promoting wellness in the community starts with our employees. At Alliance Healthcare Services, our employees enjoy many perks. Listed below are just some of the great benefits you as an employee may be eligible for with us.

Health and Wellness

• Medical Insurance Coverage
• Dental Insurance Coverage
• Vision Insurance Coverage
• Flexible Spending Account
• Long Term Disability – Company Paid

Financial Wellbeing

• Competitive Compensation Packages
• Life Insurance – Company Paid
• 403b Retirement Plan with Company Funded Matching
• Employee Discounts provided through Life Mart
• Loan Forgiveness options through Federal programs (Public Service Loan Forgiveness and National Health Service Corps)

Career Development and Growth

• Opportunities for growth and movement within the organization

Work Life Balance

• Paid Time Off – To include PTO for vacations, illness, and personal days
• Flex Days – Company given PTO days
• Paid Holidays

EOE M/V/F/H

Alliance Healthcare Service is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, disability, sexual orientation, marital status, or protected veteran status.

Job Type: Full-time

Pay: From $38,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Behavioral health: 2 years (Required)
• Microsoft Office: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

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