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Title: HCV Specialist

Supervisor: HCV Manager

Location: Remote/At-Home (Must reside in AZ, FL, IL, MT, SC, NC, TN, TX, VA or AL)

Status: Full-Time/Non-Exempt

The Objective of the Position

As the HCV Specialist, your primary objective would be to provide complex customer service/relations as well as process various transactions and functions related to the HCV rental assistance programs. As an HCV Housing Specialist, your tasks would include determining and documenting applicant and/or participant eligibility, income, rent and contractual relationships with owners in support of the Housing Choice Voucher (HCV) operations using written administrative policies and procedures. As an HCV Housing Specialist, you will be responsible for accurate and complete files/transactions, resolution of customer services cases and responsiveness to participant and landlord inquiries.

HCV Specialist Responsibilities

Educate participants on program requirements and family obligations

Conduct participant briefings as needed

Conduct eligibility and intake activities for program applicants & participants

Conduct annual/interim recertifications within required time frames

Process and monitor participant moves to a new dwelling, including portability

Determine housing assistance payment and tenant rent calculation

Prepare/Execute Housing Assistance Payment (HAP) Contracts

Resolve concerns between owners, tenants and the Public Housing Authority (PHA)

Process all transactions within the PHA’s required business systems and procedures

Maintain accurate and complete applicant/participant files

Respond to and resolve any quality control findings associated with work completed

Provide excellent customer service to participants, landlords, co-workers, clients and vendors

Conduct all job functions in alignment with the PHA’s Administrative Plan, HUD regulations and other state and local requirements

Ensure regular attendance and punctuality

Perform other duties as assigned

HCV Specialist Requirements

Possesses the ability to interpret laws, rules and regulations.

Able to execute tasks and assignments while maintaining adherence to deadlines

Able to solve problems independently

Ability to use computers and other forms of technology to gather data, communicate and report to other individuals and agencies.

Intermediate to Advanced skills in Microsoft Applications, including but not limited to Excel, Word, Outlook and SharePoint

Ability to type 35 WPM

High Attention to Detail

Ability to communicate professionally, verbal and written

Intermediate to Advanced problem-solving skills

Ability to quickly learn new programs and applications

Ability to quickly adapt to new conditions depending on the need of client

Education/Experience Required

Housing Choice Voucher (HCV) Program Certified Housing Specialist OR

5+ years Housing Choice Voucher (HCV)/Public Housing/Property Management experience

Key Measurable Performance Indicators

To be determined

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Case management: 1 year (Preferred)

License/Certification:

• Housing Choice Voucher Certification (Required)

Work Location: Remote

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