Sykes and Sitel are now Foundever™.

Go further with Foundever™. Are you ready to move your career forward? At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.  We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. Foundever has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you!

About Foundever ™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Get to know us at www.foundever.comand connect with us on Facebook, LinkedInand Twitter.

At Foundever, we make things simple

Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.

Of course, we know simple is rarely easy. That’s why we invest in creating innovative and human-centric capabilities, designed to deliver competitive advantage for you in the moments that matter.

SUMMARY OF JOB RESPONSIBILITIES

Serves as the functional leader for one or more key HR responsibilities with major focus on associate relations, compliance, training and other HR functions.

Creates and supports retention initiatives by executing programs developed to improve associate morale, satisfaction, productivity and retention.

Supports administration of HR policies, processes and procedures.

KNOWLEDGE/ABILITIES/SKILLS

Ability to communicate unpleasant news and difficult information in a productive, prompt and appropriate manner.

Ability to address personnel issues in a confidential, professional manner.

Motivates others to achieve goals.

Recommends appropriate corrective actions and/or performance improvement steps.

Develops and implements action plans.

Plans associate relations goals and action items to meet site goals and improve associate retention.

Analyzes past performance and recommends appropriate actions..

Ability to ensure legal and policy compliance.

Ability to investigate issues thoroughly and objectively.

Ability to serve as a change agent.

Demonstrated ability to establish and maintain positive relationships with management, associates, peers, the general public and clients.

Ability to maintain a high level of professionalism and confidentiality. .

Coaches associates and management in associate relations and effective performance management.

Recommends solutions and follows up as needed.

Basic understanding of all HR functions.

Basic understanding of regulations and legal requirements applying to employment and hiring.

Basic knowledge and ability in MS Office (Word, Excel, Outlook).

Ability to navigate the Internet and corporate Intranet, including how to search and research.

Primary Job Responsibilities

EDUCATION

College degree or equivalent required.

Professional Human Resources certification (PHR) and/or continuing education.

EXPERIENCE TARGET

Generalist, or Specialist with experience in associate relations, learning and development, problem and conflict resolution and recruiting non-exempt personnel in a high-volume environment.

Experience managing, coaching, and developing others.

Experience demonstrating extensive knowledge, interpretation, and application of employment laws.

Extensive knowledge of general labor policies and practices including discrimination, harassment, and union avoidance.

Prior experience delivering HR training and development programs.

Demonstrated success in conducting behavioral interviews and management talent assessments.

Experienced in leading positive change.

Call Center industry experience preferred.

Compensation Data

Compensation: The salary range for this role is $40,000.00 - $45,000.00 + 20% annual bonus (performance based).

Our Perks

Competitive salaries, benefits, 401K contribution matching and paid time off.

Onsite and remote work at home available (depending on the market).

Fun and engaging company-wide initiatives, including our SitelFit wellness program.

Growth opportunities through various development programs.

Employee discounts.

Casual dress code.

Excellent work culture.

Join the #SitelLife

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Work Location: One location

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