ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE.
Join Our Community of Food People!
Become a US Foods IT Tech Support Analyst!
US Foods is one of America's leading food distributors servicing restaurants, the healthcare industry, and more. Ready to join our IT family?
We are seeking a technically strong individual to join our team of Technical Support Analysts that collaborate with Service Desk, Technical Engineering, and Development Teams. This role includes responding to system alerts, troubleshooting, and resolving various technical issues while working with associates across the enterprise.
Flexible Work Policy: The work for the IT Tech Support Analyst Associate position is completed remotely anywhere in the United States except Hawaii or United States Territories. This position may have the potential to travel up to 20% dependent on business needs.
Looking for a IT Tech Support Analyst Associate with experience in IBM Mainframe and COBOL Programming.
Main Ingredients for this Role
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Challenge the status quo every day to be the best.
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Engage the right people, in the right way, at the right time.
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Seeks the truth and exchanges objective feedback.
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Takes accountability to deliver on commitments.
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Strives for fast, efficient communication and resolution of incidents.
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Demonstrates timely, actionable communication to impacted customers and decision makers.
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Commits to career and skills advancement and knowledge growth.
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Focuses on continuous improvement.
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Monitors and responds to system and production processing performance.
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Diagnoses and troubleshoots system or application performance.
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Creates and follows process/documentation standards.
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Effectively manages tasks and prioritizes workload.
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Assists in the deployment of solutions and associated documentation.
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Supports our customers and associates outside business hours periodically.
What You Bring to the Table
Education/Training: High School diploma or equivalent required. Bachelor’s degree preferred
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2+ years’ general IT experience
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1+ years’ experience in IBM Mainframe and COBOL Programming preferred
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Ability to gain experience in multiple technical areas over time
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Incident and problem management experience preferred
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Strong analytical and communication skills preferred
Why US Foods
Great Technical Support Associates are a critical part of the US Foods team. Tech Support strives to prevent issues or resolve them as quickly as possible, ensuring our customers and associates have reliable systems and applications.
We demonstrate our cultural beliefs through our strong work ethic and collaborative spirit. We have a commitment to helping our customers make it, and we’re invested in helping our associates make it too!
The following information is provided in accordance with certain state and local laws. Compensation depends on experience, geographic locations, and other factors permitted by law. In Colorado, the expected compensation for this role is between $61,100 and $81,500. In New York City, the expected compensation for this role is between $72,100 and $96,100. In California, the expected compensation for this role is between $68,500 and $91,300. In Washington, the expected compensation for this role is between $68,500 and $91,300. This role is also eligible for annual incentive plan bonus. Benefits for this role include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term, and long-term disability and life insurance. To review available benefits, please click here:
https://www.usfoods.com/careers/benefits.html
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***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***
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