INFORMATION SYSTEMS GENERALIST Job at San Juan County, NM
Summary: Under general supervision of the Chief Information Officer and Deputy CIO, the Information Systems Generalist performs ongoing, day–to-day maintenance of the County’s software, computers, network systems, and servers. The individual is responsible for providing quality and timely implementation of new software, upgrading of security packages, and assistance to users in all related computer and software programs. This position requires a high quality of customer service to the user community with quick response and hands on technical support. The individual maintains and reviews proper security permissions and policies for information systems including network equipment (firewall, switches, etc.), server, and applications. This IS professional will also help to ensure stable operation of information systems and services.
Essential Job Functions: The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.
Required Knowledge and Skills:
Education and Experience:
Environmental Factors and Conditions/Physical Requirements:
Equipment and Tools Utilized:
Essential Job Functions: The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.
- Assists users with problems and needs daily; provides both phone and desktop support.
- Designs custom reports for departments as requested using various reporting tools including SQL Server Reporting Services and Excel.
- Works directly with the Treasurer’s Office in the months of September and October; helps verify the new tax rolls from the Assessor’s office; provides ongoing support throughout the year to both offices.
- Creates reports and batches from the Enterprise Resource Planning software; assists users as needed.
- Helps train users on the use of the Enterprise Resource Planning software system; sets them up on the system and assists them in the use of the system.
- Responsible for the Enterprise Resource Planning application security.
- Responsible for designing and maintaining Enterprise Resource Planning business rules.
- Provides desktop, general office (printer, point of sale, check scanner, etc.) and Microsoft Office support.
- Documents instructions for technical procedures and for user procedures.
- Researches and resolves technical issues relating to database applications.
- Researches and coordinates new releases and patches for the County’s Enterprise Resource Planning software.
- Maintains voting machines; orders parts to repair and maintain machines; prepares them for certification.
- Sets up election night reporting using proprietary software to obtain voting machines results from various polling places throughout the County.
- Maintains various County web sites.
- Must ensure compliance with WCAG 2.0 AA and other guidelines determined by the ADA Web Coordinator when making changes to any webpage.
- Perform regular installations and updates for network hardware and software systems.
- Provide day-to-day server support to improve workflow.
- Manage regular backup, storage, and retrieval functions of critical data.
- Maintain and troubleshoot network printers, network firewalls, network servers, telephone systems, and other company networked systems.
- Troubleshoot and resolve network equipment problems and malfunctions.
- Manage administration of user accounts including email, remote access, etc.
- Maintain operation of LAN/WAN technologies.
- Troubleshoot LAN/WAN connectivity issues.
- Monitor IS systems for proper operation and working conditions.
- Identify and resolve technical issues to reduce downtime.
- Assist with planning, implementing, and documentation of IS policies and procedures.
- Assist with planning and implementation of network / infrastructure growth.
- Assist with aligning business strategy with IS strategy.
- Manage Microsoft System Center components.
- Deploy and maintain thin clients.
- Maintains, inventories, repairs, deploys, and troubleshoots County personal computers.
- Maintains, manages, and supports County databases.
- Utilize County web maps/Open Data platform to export reports for users and customers.
- Utilize County web maps/Open Data to create basic maps for users and customers.
- Perform other related duties as assigned.
Required Knowledge and Skills:
- Ability to conduct research into a wide range of computing issues as required
- Ability to absorb and retain information quickly
- Ability to present ideas in user-friendly language
- Knowledge of database operation and maintenance.
- Knowledge of the principles and practices of customer service.
- Knowledge of County policies and procedures.
- Knowledge of standard government accounting practices.
- Knowledge of web content management systems (Joomla, WordPress, etc.).
- Knowledge of Microsoft System Center.
- Knowledge of Microsoft Hyper-V.
- Knowledge of installing GIS software and connection to GIS databases.
- Skill in assessing and implementing software patches and upgrades.
- Skill in identifying and resolving user questions with the database software.
- Skill in following and effectively communicating verbal and written instructions.
- Skill in working independently or as a team member.
- Skill in communicating effectively, both orally and in writing.
- Skill in implementing policies and procedures.
- Skill in the use of SQL Server Reporting Services.
- Skill in establishing and maintaining effective working relationships with elected officials, County staff, and the general public.
- Skill in the use of a personal computer, the network and systems software.
Education and Experience:
- Bachelor’s Degree in computer science or related field with three (3) years of relevant work experience in either application support or computer networking; or equivalent combination of education and work experience sufficient to perform the duties of the position.
- Valid State of New Mexico Driver's license or able to obtain within six (6) months of employment.
Environmental Factors and Conditions/Physical Requirements:
- Work is performed in an office environment; may be subject to repetitive motion such as typing, data entry and vision to monitor; may be subject to extended periods of intense concentration in the review of documents and reports.
- May be subject to bending, reaching, kneeling, and lifting such as retrieving files, records, and reports.
- Full time work hours for this position consists of scheduled “on call” rotation as a requirement, including nights, weekends, and overtime.
- Work schedule for this position may include working on religious holidays.
- Utilize, process, and navigate the County’s electronic ERP system as necessary and appropriate based on the needs and requirements of this position.
Equipment and Tools Utilized:
- Equipment utilized includes computerized and conventional office equipment.
TESTING IS REQUIRED CALL HR TO SCHEDULE 505-334-4522
Type : INTERNAL & EXTERNAL
Location : INFORMATION SYSTEMS
Posting Start : 09/15/2022
Posting End : 01/31/2023
MINIMUM HOURLY RATE: $25.41
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