Innovation Specialist II Job at Duquesne Light
Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.
Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!
The Innovation Specialist position offers the opportunity to develop and shape the new Duquesne Light Innovation Center. In this position, the Innovation Specialist will be expected to partner with all business functions to bring new processes, technologies, and ways of working to DLC to benefit our customers and employees. This position will help design and manage an end-to-end process for innovation, starting from identifying and defining issues that might be addressed by innovation; soliciting, capturing and defining ideas; managing the development and execution of innovation projects that turn these ideas into action; and ultimately ensuring that the company is maximizing the value of innovation. In addition to defining and managing the “lifecycle” for innovation projects, the Innovation Specialist will also help define the approach and culture of the Innovation Center including innovation focus areas, governance, approaches for continuous feedback and improvement, and developing and managing external relationships to help our business grow, our employees stay safe, optimize our cost structure, and open up new opportunities for DLC.
Job Responsibilities:
- Generate:
o Work with all business functions to develop a detailed understanding of company safety, system, operational, technical, and business challenges that might be addressed by innovation
o Build and manage relationships with key internal stakeholders to be seen as a true partner for addressing strategic challenges o Empower, coach, support, and champion individual innovators across all business functions
o Contribute to the development of Innovation Center charter and methodology to effectively and efficiently drive successful completion of innovation initiatives
o Develop and manage a process to solicit, identify and define specific innovation ideas that address key company challenges
o Develop and monitor innovation metrics to drive accountability and measure success
- Analyze:
o Direct and provide applied research, and complex analyses, to screen innovation opportunities and develop business cases for identified opportunities
o Provide thought leadership across business functions by leading and executing market research, technology scouting, identifying and understanding competitive landscapes, market trends, insights and themes, finding potential collaborators or partners, and providing generally valuable and unique insights to the business
o Apply analytical skills and logic to areas of significant ambiguity using data (when/where available and often self-sourced) to generate actionable analysis easily understood by others without the same background or expertise
- Process:
o Prioritize innovation opportunities continually and ruthlessly o Identify key hypotheses to be tested in a pilot program, design test plans to address identified hypotheses as quickly and cost-effectively as possible
o Challenge and improve existing business processes outside innovation based on market insights and learnings from innovation projects and partners
o Manage external service providers, ensuring on-time and on-budget delivery of service provision
o Demonstrate excellent project management skills by ensuring projects are delivered on time, on budget, and with strategic impact
- Communicate & Engage:
o Lead and support the organization through change management to foster a culture of acceptance, openness and collaboration
o Communicate scope and objectives of innovation-related work to various internal and external stakeholders including senior management
o Identify and cultivate external relationships and partnerships to understand and bring best practices, leading concepts and ideas to DLC
o Contribute to an inclusive and supportive high-performance environment with an emphasis on excellence, team building, coaching, feedback and employee development
Education/Experience Requirements:
- A Bachelor’s degree or equivalent degree required, or education in business, engineering, operations, or information technology preferred
- A minimum of ten years’ experience with knowledge of the energy/utilities industry and work experience in innovation, research, product development, or other related areas
- Demonstrated ability to work, and build alignment with, a range of internal and external stakeholders
- Ability to manage and coordinate cross-functional teams
- Strong communicator with the ability to facilitate meetings, conceive, craft, and deliver presentations to diverse internal and external stakeholders, and manage expectations through both formal and informal communication channels
- Analytical capabilities, including ability to problem solve, identify and develop hypotheses, structure thinking, and find/use/apply data
- Strong project management abilities; able to prioritize continuously and ruthlessly, manage ambiguity and multiple competing projects simultaneously under tight time constraints and budget parameters
- Highly organized, detailed oriented, self-directed, but flexible
- Has working knowledge of potential innovation areas (e.g., distributed energy technologies, wearable devices, robotics, automation and AI, etc.) and approaches (e.g., design thinking, lean startup, etc.)
Skills:
The ability to collaborate, establish and develop strong business relationships; the ability to effectively communicate and advocate change across the organization; strong analytical skills to identify innovation opportunities that support business initiatives and are in line with industry trends; the ability to professionally challenge established processes and leverage previous experiences to influence key stakeholders; be an agile thinker and have the ability to adapt quickly to change and ambiguity; ability to identify opportunities to leverage technology to support and/or provide efficiencies in the business; and the ability to manage multiple projects and respond to competing priorities
This position is classified as Persona Type C: Variable On-Site. Work is mostly remote/location-independent, and in-person work is driven by occasional role-specific tasks and critical business processes as directed by the immediate Supervisor or Manager.
EQUAL OPPORTUNITY EMPLOYER
DUQUESNE LIGHT HOLDINGS, INC. (DLH) IS AN EQUAL OPPORTUNITY EMPLOYER. DLH’S POLICY IS TO NOT DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, CREED, SEX, PREGNANCY OR RELATED MEDICAL CONDITIONS, AGE (40 AND OVER), SEXUAL ORIENTATION, GENDER IDENTITY/EXPRESSION, VETERAN STATUS, PAST, CURRENT OR FUTURE MILITARY SERVICE, NATIONAL ORIGIN OR ANCESTRY, PHYSICAL OR MENTAL DISABILITY, GENETIC INFORMATION, OR ANY OTHER CONSIDERATION PROTECTED BY APPLICABLE LAW. DLH ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.
DUQUESNE LIGHT HOLDINGS, INC. (DLH) IS AN EQUAL OPPORTUNITY EMPLOYER. DLH’S POLICY IS TO NOT DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, CREED, SEX, PREGNANCY OR RELATED MEDICAL CONDITIONS, AGE (40 AND OVER), SEXUAL ORIENTATION, GENDER IDENTITY/EXPRESSION, VETERAN STATUS, PAST, CURRENT OR FUTURE MILITARY SERVICE, NATIONAL ORIGIN OR ANCESTRY, PHYSICAL OR MENTAL DISABILITY, GENETIC INFORMATION, OR ANY OTHER CONSIDERATION PROTECTED BY APPLICABLE LAW. DLH ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.
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