Inside Field Service Technician Job at Employ Partners
Job Title: Inside Field Service Technician
Location: Ball Ground, GA 30107
Pay: $60K - $70K per year based on experience
Job Type: Direct Hire, Full-Time
Shift: 1st | Mon-Fri | 8am-5pm
Are you looking for a job that offers great benefits and recognizes superb workers?
Employ Partners, Inc. is hiring an Inside Field Service Technician for our client in Ball Ground, GA. They are an awesome globally recognized designer and manufacturer. In your role as an Inside Field Service Technician, you will be providing technical product support to distributors and end-user customers, problem-solving based on case information provided, and assisting with customer training seminars. This is a role suitable for those with mechanical or industrial experience.
Benefits include:
- Medical, Dental, & Vision
- 401K With Company Matching
- Company stock options
- 11 Paid Holidays & PTO
Inside Field Service Technician description:
- Field incoming communications via phone, email, or fax
- Identify and assess customers technical needs
- Use ERP system to document relevant call activity to ensure proper data capture, issue tracking, etc.
- Process RMA s after evaluating whether field repair or return is required
- Conduct approved onsite technical training
- Document, investigate, and resolve customer technical complaints
- Assist with technical and safety bulletins, technical documentation including manual updates and training materials
- Bachelor s degree in a technical field such as mechanical electrical engineering or technical certificate/degree with work experience and/or relative military technical experience
- 3-5 years experience in technical support or repair technician role in a mechanical or industrial environment
- Proficient with MS Office: Excel, Word, Outlook
- Experience using ERP such as JDE or SAP
Apply now and get started right away!
Employ Partners, Inc. is a full-service staffing and recruiting firm. Our mission is to source, attract, engage, and retain quality employees for our valued clients in the local communities we serve. We are growing and always seeking great employees!
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