MISSION

To sell automotive service, tires, and tire-related services within retail centers or commercial centers with retail capabilities.

ESSENTIAL DUTIES

• Assure that the highest levels of customer service are met
• Use point of sale system to prepare work orders by describing symptoms, problems, and causes discovered
• Resolve customer concerns or complaints as they arise
• Follow pricing policies which will provide satisfactory gross margins.
• Obtain approval for work authorized by the customer by obtaining signature
• Handle daily cash, credit, national account, and fleet transactions
• Provide routine cleaning/maintenance or work area as assigned
• Handle incoming phone inquiries
• Embrace Purcell’s culture of safety and perform all jobs in a safe manner
• Meet goals and sales quotas set by supervisor
• Protect company assets
• May serve as assistant manager (store specific) - *may affect pay type and exempt/non-exempt
• Regular attendance in accordance with assigned schedule
• Ability to perform physical requirements as listed in job description
• Other essential and non-essential duties, as assigned by management

REQUIRED EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS

• Minimum Education: Associate's Degree or Trade School
• Minimum Job-Specific Experience: 3-5 years
• Management Experience: 1-2 years
• Driver’s License Required: Yes
• Other Job-Specific Licenses or Certifications Required: Tire Industry Association ATS certification, vendor-provided training

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES (KSA’s)

Job-Specific KSA’s:

• Tire & Automotive Industry – Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets.
• Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Tools & Technology KSA’s:

• Computers and Programs — Knowledge and proficient use of computer hardware and software (AS400, Microsoft Excel & Word)
• Typing – Ability to type at 55 wpm
• Calculator – Efficient skill with a calculator
• Phone Systems – Ability to operate phone systems for the effective communication of information to interested parties

Cognitive KSA’s:

• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
• Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Persuasion — Persuading others to change their minds or behavior.
• Service Orientation — Actively looking for ways to help people.

Communication KSA’s:

• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Writing & Speaking — Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience.