Who We Are:

Axis Residential is a forward-thinking, property management organization, part of Inland Group – a vertically integrated real estate developer, contractor, and owner of multifamily housing communities based in Spokane, WA. Collectively, we have set ourselves apart as an industry leader who genuinely cares for the well-being and success of our people while creating an environment of meaningful community for our residents. Our success is a result of our team and culture– we take a relational and entrepreneurial approach to business and our team members are authentic, curious, natural leaders who value the greater team. We love what we do, and we are committed to excellence in our work.

The Position:

In the role of Inside Sales, you will act as the liaison between potential residents and our Affinity Living Communities in their respective regions, answering all in-bound leads. This position is responsible for overseeing the sales process from inquiry to lease signing, developing strategic sales plans, monitoring lead follow-up and conversion, providing customer service, and assisting in potential resident community transitions across properties within the portfolio. Using relationship selling, strategic thinking and a continued commitment to helping people, Inside Sales will discover the underlying needs and wants of potential residents. Inside Sales will be responsible for achieving monthly quotas with metric reporting that is tracked to ensure success.

• Manage the sales process; guide potential residents through their search process, convert leads into leases.
• Manage primary inbound sales responsibilities such as:
• Receiving inbound phone and email inquiries and converting leads to tours.
• Scheduling and conducting personalized community tours based on potential resident needs, interests, hobbies, etc.
• Provide follow up to new prospects as well as past prospects, with the goal of moving the prospects through the decision process.
• Manage the lead pipeline on a daily basis utilizing our CRM to ensure complete and accurate prospect information is collected and entered on a consistent basis.
• Drive occupancy by meeting short and long-term leasing goals.
• Evaluate and shop competitors on a quarterly basis to understand the competitive landscape and our strategic position relative to the competition.
• Exhibit the Axis Residential culture through all actions and interactions with potential residents.
• Comply with all company policies and procedures.
• Comply with all Fair Housing laws.

Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may be asked to perform additional tasks in order to meet the needs of the organization.

What We Are Seeking:

• Must be a team player who takes a ‘we’ over ‘me’ approach to building and sustaining relationships with others.
• Must be determined, ambitious, and self-motivated.
• Excellent customer service and interpersonal skills.
• 1-2 years of relevant sales experience; preferred experience in multifamily sales/leasing preferably in senior living industry or hospitality.
• Strong relationship sales experience and selling services to individuals based on their need and wants rather than on price and features of our communities.
• Ability to deliver results while working in a highly independent environment.
• Excellent communication skills; must be proficient in speaking, reading, and writing in English.
• Ability to multi-task; talk on the phone and take notes on the computer.
• Experience with Microsoft Office Suite (i.e., Word & Excel), Google Apps, property management software (i.e. Yardi, OnSite), and CRM Solutions.
• High School Diploma, advanced education preferred.
• Valid Driver’s License and insured, operable vehicle.

Compensation & Benefits:

• Competitive salary starting at $66,000.
• Monthly bonus incentive.
• Annual performance review with potential merit increase.
• Full benefits package: Medical, Dental, Vision, Disability, AD&D, and Life Insurance.
• 401(k) with Safe Harbor contribution.
• Vacation, Sick, and Holiday Pay.

Physical Requirements:

• Sitting: 7-8 hours/day
• Walking: 1 hour/day
• Lifting: 10-25lbs with good body mechanics
• Manual Dexterity: frequent fine motor skills
• Vison: requires minimal near vision

Environmental and Safety Factors:

• Weather: work is primarily indoors in a temperature-controlled environment with occasional exposure to outdoor weather conditions including slippery/uneven surfaces.
• Noise: frequent exposure to typical office environment noise levels including conversational voice levels; infrequent exposure to high-volume office equipment (e.g., shredder)
• Working with others is frequent and comprises a major portion of the job.
• Pace of work: varies, depending on need and timelines.
• Occupational Stress: varies by individual tolerance; high pressure, time-sensitive deadlines.
• Driving: exposure to environmental and safety conditions related to operating a motor vehicle, including the possibility of bodily injury related to motor vehicle collisions.

Axis Residential is an Equal Opportunity Employer.