Installation Recovery Technician - Warrendale, PA Job at Gunton Corporation
$21-$23 hourly pending on experience.
Company vehicle provided.
Start from home daily.
40 hour work week (overtime offered at various times of the year)
Monday - Friday
Diagnose, adjust, repair, install, and trouble-shoot all Window and Door issues and their root causes on current product. Promote the Gunton tradition of “professionalism” and assist our organization in exceeding customer expectations
Requirements:- Exhibit the highest standard of personal ethics at all times.
- Adhere to all Gunton Corporation policies, including safety.
- Service and adjust all products sold by Gunton Corporation and National Accounts.
- Respond to urgent jobs based upon priority status.
- Install products and accessories as required to complete service on first attempt. Employ all necessary measures to overcome challenges that hinder job completion, including all heights.
- Develop and maintain trusting relationships and communications with peers, the management team, internal and external customers enhancing the ability to provide outstanding customer service.
- Discuss and review Customer Satisfaction Survey with each customer.
- When applicable, maintain Company cash control procedures.
- Maintain adequate parts and tool inventory on a well organized, maintained, and professional vehicle.
- Effectively communicate all service activities to the customer, including time of visit.
- Maintain accurate, neat, and organized paperwork, including time cards and Recovery orders.
- Convey a neat, clean, friendly, and professional appearance.
CRITICAL SUCCESS FACTORS
Customer Service Skills
Process-Oriented
Technical Aptitude
Construction Knowledge
Able to bend metal and install interior trim
Organizational Skills
Flexibility
Problem Solving Skills
Ability to Lift 100 lbs.
Emotional Stability
Team-Focused
PREFERRED SUCCESS FACTORS
Prior Service experience in the window & door industry.
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