Installer/Home Safety Technician Job at Blaze Health
Requisition Number: 502574
About Blaze Health, LLC
At Blaze Health, you're part of an inclusive health family committed to offering a better way to navigate and experience healthcare. Our team connects and integrates all dimensions of health to create a seamless, simplified care experience. Caring for our customers and team is at the heart of all we do, and our culture is designed to actively support wellbeing, inspire innovation and encourage growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we're empowering people to achieve their best health.
About this position
Provides customer service to clients of Blaze Home & Community Services by registering subscribers, scheduling and completing installation, maintenance, and troubleshooting of home safety equipment.
What we’ll expect from you
- Receives installation, maintenance, and troubleshooting requests from staff.
- Provides service in client's home per home safety equipment protocols.
- Tests equipment to ensure proper functioning
- Instructs client on the use of the equipment
- Delivers, replaces, and removes home safety equipment as needed
- Collaborates with equipment vendor to ensure appropriate equipment inventory
- Maintains and cleans equipment
- Enters and updates initial and existing subscriber information into electronic records.
- Provides telephone support to new and existing customers
- Accepts other duties as assigned to promote the accomplishment of organizational goals.
- The team member is accountable to demonstrate proficiency for the skills outlined in the appropriate position skills list.
- Understands and follows principles and standards as outlined in North Memorial's Corporate Code of Conduct.
- Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.
- Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.
- Understands and follows principles and standards as outlined in North Memorial's Corporate Code of Conduct.
- Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.
- Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.
- Recognizes and complies with legal, regulatory, accrediting and procedural requirements related to area of responsibility.
- Understands and follows principles and standards as outlined in North Memorial's Corporate Code of Conduct.
- Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.
- Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.
Interested? Here are our requirements
Education
- High School degree or equivalent (GED)
Experience, Knowledge, Skills, Abilities
- One year experience dealing with the public. Experience working with elderly or disabled preferred.
- Excellent customer service and phone skills
- Ability to problem solve
- Ability to work independently
- Must have reliable transportation, valid driver's license and appropriate vehicle insurance.
Licensure/Certification(s) Mandatory
Current Driver's license in state of residence and acceptable driving record - BH Standard
Licensure/Certification(s) Mandatory where Applicable
Current Driver's license in state of residence and acceptable driving record - BH Standard
Licensure/Certification(s) Preferred
None
Hours per two week pay period: 48
Shift: Days 8 hours
Weekend Requirement: None
Work Group: Non Contract
Call Requirement: None
Remote or On-site: On-site
FLSA Status: Non-Exempt
Benefits: Yes
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