About us

Hope Christian Health Center is a non-profit, faith-based organization operating two clinics in North Las Vegas, a mobile outreach team, and the HCHC Recuperative Care Center (HCHC RCC) in Las Vegas.

The HCHC RCC is a 40 bed inpatient program that offers
primary care, case management, wound care, and other supportive services to clients who are homeless made possible through partnership with the City of Las Vegas.

Our mission is to glorify God as we demonstrate Christ's love to the Las Vegas community by providing excellent, affordable care to everyone regardless of their ability to pay.

JOB SUMMARY: The Insurance Eligibility and Sliding Fee Scale Coordinator participates in the delivery of excellent medical services in a patient centered medical home environment. This role serves to verify patient insurance eligibility for our various clinic locations, checking copay amounts, and the patients assigned primary care provider as needed. The Insurance Eligibility and Sliding Fee Scale Coordinator also reviews patient eligibility for the Sliding Fee Scale discount program. They assist patients with their application for the SFS program in a one-on-one setting by sensitively and accurately reviewing the provided application and supporting documentation, requesting corrections as needed.

You must be fully vaccinated against COVID-19 to be considered for this position with exceptions only as required by law (ex: medical or religion).

DUTIES AND RESPONSIBILITIES:

Administrative Duties

• Promotes and demonstrates Hope values of:Gospel motivation, Prayer, Excellence, Stewardship, Patience, Thankfulness, Humility, Service, Dignity through Relationship and Hospitality and Joy
• Establishes if patient is eligible for Sliding Fee Scale
• Assists patients with application for the Sliding Fee Scale program in person in a one-on-one setting
• Verifies patient identity and insurance eligibility for each visit ensuring accuracy and completion
• Verifies Sliding Fee Scale status for each visit
• Reminds patients of documentation needed for SFS program such as ID, proof of income, letter of support, etc.
• Always maintains and ensures patient confidentiality
• Updates Electronic Medical Record system as needed changing co-pays, insurance information, PCP as applicable
• Contacts patient to clarify benefits and PCP coverage as needed
• Communicates errors made on insurance eligibility to the appropriate supervisory level staff
• Trains front desk staff on the Sliding Fee Scale program
• Obtains patient consent/signature(s) when necessary
• Ensures policies and procedures are followed
• Attends and actively participates in staff meetings
• Performs all other duties as assigned

QUALIFICATIONS:

• At least 1 (one) year of insurance verification in a medical clinic or facility-required
• Fluency in Spanish-required
• Experience with a Sliding Fee Scale or similar program-preferred

Education:

• High School Diploma or equivalent-required
• Community Health Worker certification-preferred

KEY COMPETENCIES FOR SUCCESS:

• Faith to believe that Hope is a ministry of God, exemplifying the love of Christ, and held and directed by the Holy Spirit.
• Ability to operate general office machinery (computers, calculators, copy/fax machine, telephones, etc.)
• Outstanding ability to build interpersonal relationships at all levels.
• Excellent communication skills, both written and verbal.
• Demonstrated passion for community health care.
• Proven organizational skills.
• Proven ability to maintain integrity in a fast paced and high-demand environment.
• Ability to interact with people from all ethnic backgrounds, ages, and lifestyles; ability to understand and respond appropriately, effectively, and sensitively to special populations

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Benefits:

• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Application Question(s):

• Are you fully vaccinated against COVID-19?

Education:

• High school or equivalent (Preferred)

Experience:

• Sliding Fee Scale: 1 year (Preferred)
• Insurance verification: 1 year (Required)

Language:

• Spanish (Required)

License/Certification:

• Community Health Worker (Preferred)

Work Location: In person

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