The Intake Care Coordinator's primary responsibility is to handle in-coming inquiry calls and information facilitating placement with the appropriate RVNAhealth business line.

Responsibilities:

• Accepts referrals for care from any source; obtains accurate data complete as possible.
• Sets up episode for care in computer system.
• Informs Physicians of referral acceptance and obtains agreement for MD to follow in community.
• Provides information regarding all inquiries and referrals to Manager for referral log.
• Corresponds with clinical field staff via electronic medical record to communicate details of referrals and report any relevant information.
• Identifies problems and potential problem situations as they become evident
• Develops an in-depth knowledge of Medicare, insurance and Title 19 payer requirements.
• Coordinates requirements for payers such as authorization, required documentation or contacts.
• Covers weekend time as needed including intake and scheduler positions.
• Assist as a back-up or support to other roles as time allow/as needed.
• Asks for help when needed.
• Participates in total quality improvement process for both agency and self.
• Accepts and utilizes supervision constructively in order to enhance the quality of agency documentation and professional self-development.

Qualifications:

• Some clinical experience, including medical terminology.
• Ability to handle several situations simultaneously in a professional, calm, dependable manner.
• Ability to prioritize multiple tasks in an organized manner.
• Must be detail oriented.
• Exceptional customer service skills including phone manner and ability to build relationships in a fast paced environment.
• Is computer literate, enters information into computer in a timely and accurate manner.
• Knowledgeable of sales theories and practices.

Note: This will primarily be a Mon-Fri position, however weekend coverage may be requested occasionally.

Benefits of RVNAhealth Employment:

RVNAhealth is dedicated to delivering high quality care to the people and communities we serve and is committed to providing an exceptional, supportive and progressive working environment for the RVNAhealth team. We offer:

• Excellent compensation
• Extensive benefits, including medical and dental insurance, a 403(b) plan with matching contributions, life and disability insurance plans
• Paid time off
• The best technology available, including state-of-the-art tablets to record real-time medical data while out in the field
• A supportive and employee-centric culture
• Comprehensive orientation
• Ongoing educational, training and certification opportunities

RVNAhealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. RVNAhealth is committed to building a workplace where inclusion is not only valued, but prioritized.

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Work setting:

• In-person

Experience:

• clinical/ medical terminology: 1 year (Preferred)

Work Location: In person

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