All Trust Home Care has been providing non medical home care in the Chicagoland area since 2006. In the fall of 2021, we had an incredible opportunity to become part of something bigger and were acquired by what is now our parent company, Honor.

This role will primarily be in-person between our two office locations in Hinsdale and Naperville, IL. While occasionally, the role will require travel to potential and existing clients in DuPage, Cook, Lake, and Will counties.

We're looking for an amazing Intake Specialist to join our team in the Chicagoland area.

We have strong referral partnerships with skilled nursing facilities, independent and assisted living settings, hospitals, as well as with case management firms, home health agencies, physicians, fiduciary institutions and other local healthcare partners across the entire continuum of care. These partners will in turn trust and refer families to our company who need various levels of in-home care for their loved ones.

We work in a fast-paced, team-driven environment that allows us to deliver the best care to our seniors and their families. In this role, you'll be responsible for improving the quality of life for seniors in your area.

This role is designed to be a part of the dynamic All Trust Home Care team. The role focuses on managing intake calls with potential clients and their families and engaging with referral sources and families to start care. You will be responsible for the office and relationship management at one of the senior living communities where one of our offices is located. While there, you will answer inbound calls, meet with potential clients, engage with families and referral sources, schedule consultations, coordinate PPE delivery to clients, make client andCare Pro introductions, and much more.

Responsibilities

• Manage the office & relationships at one of the communities we service on behalf of All Trust by engaging with referral sources, potential clients, clients, families, care pros
• Be responsible for intake calls & converting those potential clients into care consultations through a phone intake process
• Schedule consultations for yourself and team members, ensuring coverage & support
• Provide ongoing compassionate support and relationship management for clients, families, and referral sources
• Appropriately track and log sales activity in CRM tool (Salesforce & Excel)
• Manage the assembling and distribution of PPE supplies monthly
• Manage weekly Care Pro onboarding (if applicable) & Client / Care Pro introductions (as needed)
• Provide administrative office support for the All Trust team in all capacities
• Communicate regularly during and after office hours (as needed) with All Trust’s team via Slack, email, calendar, and phone to stay informed / ensure streamlined services

About you:

To succeed in the role, you’ll need:

Business Skills

• Experience working in a professional setting (healthcare experience a plus)
• Professional mindset, approachable, and friendly with compassion and respect for seniors
• Excellent phone skills with ability to build rapport in a short timeframe
• Excellent organizational skills and detail oriented with strong follow up
• Ability to learn new systems & technologies and operate comfortably with calendars / messaging
• Ability to work proactively, independently, and reliably in a fast-paced environment
• Ability to learn our business, understand our culture, and foster a team spirit
• Experience recording weekly activity (Salesforce/CRM experience a plus)

Nice to Have

• Understanding of non-medical home care
• Prior experience with assessments or patient intakes
• Basic knowledge of chronic health condition terminology
• Caregiving experience a plus