Job Description –International Air Import Agent

• Division: Radiant Global Logistics, Inc.
• Department: International Corporate Operations (BFI)
• Reports to: Station Manager
• # Direct Reports None
• Classification: Exempt
• Last Updated: Revised on 5/11/2023
• Job Type: Full-Time (On-site only)
• Location: Renton, WA
• Salary Range: $50,000-$75,000 Annual Salary

• 
  OBJECTIVE (POSITION SUMMARY)

This position is responsible for delivering excellent customer service, supporting customer profitability, and overseeing the movement of goods door to door for air import consignments. This position requires you to exercise consistent, independent thinking and decision making to meet customer requirements, deliver a high level of service, at profitable levels as guided by the Station manager. The position requires a well-rounded understanding of International Air Import Freight Forwarding. Job duties may be added or taken away due to operational / business needs and requirements.

• JOB RESPONSIBILITIES WILL BE AS FOLLOWS:

In this position, the International Air Import Agent is responsible for:

• Creating required documentation for air import international shipments.
• Creating load tenders and distributing them to the appropriate transportation providers.
• Following up to ensure consistent delivery performances that meet customer expectations.
• Maintaining billing to customers or overseas agents.
• Resolving payment discrepancies and preventing invoicing errors.
• Providing day-to-day shipment tracking, tracing, and monitor shipment movements.
• Updating customers and management of shipments in jeopardy of not meeting scheduled delivery commitments.
• Working cohesively in a team environment.
• Performing other related duties as required.

• QUALIFICATIONS: KNOWLEDGE AND SKILLS REQUIREMENTS

• Basic Proficiency in Microsoft Office e.g., Outlook, Excel, Word, PowerPoint.
• Working knowledge of Transportation Management Software is required, as trained.
• Experience with load boards is an asset e.g., bid boards
• Effective interpersonal skills with the ability to communicate clearly and effectively both verbally and in writing.
• Effective problem-solving and decision-making skills.
• Highly organized with the ability to multi-task accurately and with attention to detail.
• Able to work well under pressure, in a fast-paced environment, and with limited supervision.
• Team cooperation and respect are required.

Work Schedule

• Consistently report to work on time, prepared to perform required duties.
• Ensure work responsibilities are covered when absent.
• Full-time, in office schedule of minimum 8 hours per day with flexibility to complete all required job duties and responsibilities.

Physical Demands

• Regular physical demands: Walk; sit; use hands to handle or feel; use fingers for keyboarding; reach with hands and arms; talk and hear.

Mathematical Skills

• Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.

Education and Industry Knowledge

• High school diploma and or related trade certifications.
• BA degree in Business, Logistics or International Trade or Transportation & Logistics is an asset.
• Minimum 3-5 years of experience in International Air Freight Forwarding.
• Additional background in Freight Forwarding is a plus, including import and export regulations and documentation requirements, IFS, AMS, CPB, domestic transportation modes and pricing methodology, knowledge of TSA, CTPAT, and government regulations & requirements.

• FEATURED BENEFITS

This role is eligible for various benefits including:

Full-time:

• Insurance options for Employees (and their families) include Medical, Dental, Vision, STD & LTD insurance.
• Health Savings Account with company contributions.
• Flexible Spending Account.
• Paid basic life insurance for employees.
• Employees can enroll in a 401(k) retirement savings plan with employer match of 3.5%.
• Sick Pay: 80 hours front-loaded.
• Vacation Pay: 80 hours per year and increases based on tenure with the Company.
• Paid Holidays: 7 per year.
• Employee Assistance Program.

Salary Range: $50,000-$75,000 (Salary)

*** Starting pay for this role will vary based on multiple factors, including but not limited to an individual’s education, work experience, skills, and job-related knowledge. Pay ranges may be modified in the future.

Other compensation includes, but is not limited to, bonuses

• ABOUT RADIANT

Launched in 2006, Radiant Global Logistics is a publicly traded, third party logistics company providing technology-enabled global transportation and value added logistics solutions primarily to customers based in the United States and Canada. Through its comprehensive service offering, Radiant provides domestic and international freight forwarding along with truck and rail brokerage services to a diversified account base including manufacturers, distributors and retailers which it supports from an extensive network of Radiant and agent-owned offices throughout North America and other key markets around the world. Radiant's value-added logistics services include warehouse and distribution, customs brokerage, order fulfillment, inventory management and technology services.

Radiant’s network brands and associated strategic operating partners have storied legacies embodying decades of experience and service in the transportation and logistics industry and include Airgroup, Adcom Worldwide, Distribution By Air, SBA Global Logistic Services, as well as the Radiant Brand itself. In all, It's the Network that Delivers!®

Radiant is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.