Description: This position will be 100% on-site sitting in the Canonsburg, PA office.
The shift will be Monday – Friday 8am through 5pm EDT.
We are looking for candidates with superior customer focus, high energy, and collaborative mindset.
Please provide candidate answers to the following questions.
- From your previous experience, which work environment did you enjoy the most and why? Which did you enjoy the least?
• What are three important qualities to have to be a successful Desktop Analyst?
• What is your experience working in a desktop support environment?
• What experience do you have working as an O365 administrator?
• What Mobile Device Management solutions have you supported?
• Would you rather be great and late or good and on time? Why?
The Desktop Analyst will provide day-to-day support for the build and run operations of the end-user computing and technology environment at CLIENT
Essential Job Functions
- Provide exceptional customer focus and operational support for defined desktop services
- Perform technical support functions for the resolution of desktop problems, incidents, issues and emergencies
- Respond to assigned tasks in accordance with predefined guidelines while meeting targets for SLA
- Troubleshoot and escalate as necessary any hardware failures to the manufacturer for onsite/depot service dispatch
- Maintain accurate and concise service asset and configuration management for desktop infrastructure
- Support third party vendors in the installation, configuration, delivery, maintenance and monitoring of components and services, in accordance with defined roadmaps, strategies, policies, and standards
- Assist in the delivery of infrastructure development and build activities, including release and deployment management for new services (for example operating system upgrades, new desktop builds, etc.)
- Document desktop problems and resolutions and provide to knowledge base administrator
- Other duties as assigned
Education/Certifications
- High school diploma or equivalent required
- Bachelor’s degree with a technical focus such as Information Systems, Computer Science or related field, or equivalent work experience strongly preferred
Experience/Minimum Requirements
- Three (3) to seven (7) years of experience maintaining and supporting IT/desktop/computer systems across an enterprise
Other Skills/Abilities
- Excellent communication and customer facing skills
- Superior technical knowledge, with experience in multiple aspects of client-computing services
- Experience working collaboratively with suppliers and third-party vendors
- Ability to quickly analyze a situation and react appropriately and effectively
- Effective prioritization skills
- Drive and enthusiasm
- Self-starter
- Technical credibility and independent judgment
- Strong decision-making skills related to desktop matters and under pressure
- Good problem solving and analytical skills, able to determine the impact of desktop issues quickly
- Able to contribute to operational roadmap, helping to identify and address future opportunities and challenges
Job Type: Contract
Pay: $25.00 - $30.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Experience level:
- 5 years
Schedule:
- Monday to Friday
Work Location: In person
Please Note :
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