If you enjoy working with desktop hardware and software, the IT Client Systems Engineer role is the job for you! In this role you will be responsible for developing an effective and efficient global end-user computing environment meet, creating and testing Windows images and application packages as well as providing 3rd level escalation support for all desktop and associated client technologies. Enjoy weekly pay, a hybrid work schedule, and health benefits.

Job Overview: Responsible for developing an effective and efficient global end-user computing environment that meets users' needs and expectations including stability, maintainability, performance, and recoverability. Deploy and maintain an enterprise workstation and software management framework and associated systems. Design, test, implement and maintain company-wide standard desktop/laptop images, along with creation and maintenance of all processes and associated documentation. Research, test, certify and document operating system upgrades and patches to be deployed into the organization, as well as define associated processes. Create, test, document, and maintain unassisted installs of software updates and new installs, as well as custom desktop configurations. Perform software certification and packaging to ensure purchased and in-house developed software applications do not have a determent impact on the computing environment.

Responsible for designing, creating, and testing Windows images and application packages that will be used across the enterprise. Responsible for automating OS installations; Performing hardware and software evaluations and making recommendations; Performing application Compatibility / Interoperability Testing / Application Packaging; Performance Tuning and Monitoring for the desktop and laptop environments; Developing and maintaining documentation required to support the Windows desktop hardware, desktop software, and laptop infrastructure; Works on desktop and laptops based projects. Responsible for providing level III escalation support of incidents and problems for all desktop and associated client technologies.

Outstanding Benefits & Awesome Perks: Enjoy competitive weekly pay, outstanding benefits and advancement opportunities. Generous benefits include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms, free uniform cleaning and tuition reimbursement.

Who We Are: Mystic Lake Casino Hotel® and Little Six Casino® are owned and operated by the Shakopee Mdewakanton Sioux Community (SMSC). SMSC has a diverse collection of enterprises on its lands in Prior Lake and Shakopee, Minnesota. From Mystic Lake Casino Hotel, Little Six Casino, and Mystic Lake Center® to natural grocery stores and fitness centers, our enterprises help drive the local economy.

SMSC has donated more than $350 million to organizations and causes and has contributed millions more to regional governments and infrastructure such as roads, water and sewer systems, and emergency services. The SMSC is the largest philanthropic benefactor for Indian Country nationally and one of the largest charitable givers in Minnesota.

We are committed to inspiring possibilities, fostering meaningful connections and creating memorable experiences for our guests. We welcome all voices and encourage innovation. We’re always looking for talented people to join our community. You’ll be part of a fun, connected team that values your skills and supports you as you grow. Stay connected with us at mysticlake.com/careers.

Job Requirements:

Reflects MINIMUM EDUCATION, TRAINING, CERTIFICATION and EXPERIENCE required in order to meet the expectations of this job:

• Knowledge and understanding of incident, problem and escalation process.
• Hands-on experience with multiple IT technologies.
• Must possess excellent interpersonal skills, communication skills and sound judgment.
• Combination of Education or IT related experience to equal 5 years.