IT Customer Service Representative Job at Marathon TS
Marathon TS Culpeper, VA 22701
Answer customers’ queries interacting mainly through web-cases and phone calls.
Work with customers to establish the root cause of problems and provide end-to-end service support, retaining end to end ownership of your cases.
As SWIFT supports a wealth of products and services, we use Intelligent Swarming for employees to maintain end-to-end expertise.
Build and maintain customer relationships and increase customer satisfaction by performing checks of their operational environment and giving recommendations for improvement.
Answer customers’ queries interacting mainly through web-cases and phone calls.
Work with customers to establish the root cause of problems and provide end-to-end service support, retaining end to end ownership of your cases.
As SWIFT supports a wealth of products and services, we use Intelligent Swarming for employees to maintain end-to-end expertise.
Build and maintain customer relationships and increase customer satisfaction by performing checks of their operational environment and giving recommendations for improvement.
Requirements:
- 1-3 years of: IT customer service, Cyber Security Support, IP Network Support, Help Desk Technician, Application Support, or Customer Support via Phone
- Bachelor's Degree in some IT field
- Strong communication
- Problem solving
Job Types: Full-time, Contract
Salary: $30.00 - $35.00 per hour
Job Types: Full-time, Contract
Pay: $30.00 - $35.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Culpeper, VA 22701: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 2 years (Preferred)
Work Location: Hybrid remote in Culpeper, VA 22701
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