IT Frontend Services Job at Global Tungsten & Powders
POSITION OVERVIEW:
- Serving as the first point of contact for employees seeking technical assistance
- Installation and Administration of Client-Hardware, mobile devices und Peripherals
- Categorize and record reported requests and provide solutions in a ticket system
- Escalate, if needed, unresolved problems to a higher level of support (2nd Level)
- Procurement and management of IT equipment
- Administration of production machines and production-related equipment (network connectivity, problems, analysis, machines data collection)
RESPONSIBILITIES INCLUDE:
- Successfully completed training as a specialist in computer science, IT systems management or relevant field
- Possess adept knowledge of the following: Trouble Ticketing Systems, Monitoring Tools, Network Protocols, LAN/WAN knowledge, TCP/IP, Internet/Browsers
- Good understanding of computer systems, mobile devices and other tech products
- Setup of Network printers
- Training users on software and connectivity
- Documentation of processes onsite
- Ability to diagnose and resolve basic technical issues
- Customer-oriented and excellent communication skills
- Tech savvy with working knowledge of windows operating systems, office products and remote control
- 5 or more years experience in a related field
*In order to conform with the U.S. government regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)3, or be eligible to obtain the required authorizations from the U.S. Department of State.*
Job Type: Full-time
Pay: $12.99 - $32.57 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Towanda, PA 18848: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.