IT Help Desk Support Job at Mid-States Distributing, LLC
Job Details
The Position We are looking for a talented individual that will help set up, develop, and maintain everything from switches and routers to assisting end users with their desktop questions/issues.
What You Will Do:
- Resolve problems reported by end users at tier 1 support
- Define, manages, and automates help desk policies and procedures
- Manage AD, GPO, Office 365, and Dynamics 365
- Assist with the installation and integration of new server hardware and applications.
MINIMUM QUALIFICATIONS, SKILLS, COMPETENCIES, AND EXPERIENCE:
- Strong problem-solving skills
- Ability to work independently and be self-motivated
- Ability to balance multiple projects and tasks concurrently in a fast-paced environment
- Experience with Dynamics 365, Microsoft Office Suite, and Phone Systems a plus
- Bachelor’s degree, no experience needed or 2 years experience without a degree,
PHYSICAL REQUIREMENTS:
Generally, the job requires 80% sitting, 10% walking, and 10% standing. This job is performed in a generally clean environment. The usual and customary methods of performing the job's functions require the following physical demands: some lifting, carrying, pushing, and/or pulling, some stooping and significant fine finger dexterity.
TRAVEL:
Occasionally you may have to attend one of our tradeshow events to provide technical support.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time, with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Here are a few words from our COO:
Mid-States is truly the best company I have ever worked for. We strive to provide a unique, exciting, fulfilling work environment for our staff. We are cautious when we hire because we want to protect that environment. Drama, laziness and entitlement have no place at Mid-States. Our company is very financially sound and growing like crazy. If you are an enthusiastic, high energy person with a positive attitude and the skills described above then you may have just found the last job you will ever apply for. I look forward to meeting you. – Jeff
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PI196807631
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