IT Help Desk Technician Job at Natural Life
Job Purpose
The IT help desk serves as the IT reference coordinator to provide assistance to company users of information resources. The position coordinates basic user technical training and remediation activities, oversees the information resources repository of instructional materials for user applications, and makes recommendations for additions to learning aids and tools. The position conducts needed assessments, evaluates assistance currently being offered and develops approaches to enhance company capabilities for user support.
Duties and Responsibilities
- Troubleshoots and resolves hardware, software, and networking issues
- Coordinates activities in support of user training and assistance requests for all programs
- Monitors assistance efforts periodically and provides assessment reports to management on status and recommendations for improvements
- Confers with users and IT personnel to develop new approaches or alternatives to ensure that user assistance is being provided effectively and efficiently
- Trains users in learning new company-provided applications and assists in problem-solving for applications issues
- Maintains records, logs, and reports of assistance
- Maintains network and PC preventive maintenance logging efforts to ensure network and data integrity
- Tests new software applications and recommends purchase where required. Trains HD staff on new applications
- Develops and writes operational procedures for the department’s IT staff
- Running network cables including cable management/clean up
- Setting up computers/configuring computers to SOP specs
- Setting up printers/configuring to SOP specs
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Qualifications
- Two-year Degree or equivalent experience
- Warehouse tech support experience
- Excellent diagnostic and problem-solving skills
- Outstanding organization and time-management skills
- Ability to prioritize and work with a sense of urgency in a fast paced, quickly growing environment
Working Conditions
Work primarily in a warehouse environment with minimal safety/health hazard potential. Sedentary, sitting, walking, occasional lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer use.
Physical Requirements
Skill Requirements: (X = Required for job)
X
Typing/computer keyboard
X
Verbal communication
X
Utilize computer software (specified above)
X
Written communication
X
Retrieve and compile information
Public speaking/group presentations
X
Maintain records/logs
X
Research, analyze and interpret information
X
Verify data and information
X
Investigate, evaluate, recommend action
X
Organize and prioritize information/tasks
Leadership and supervisory, managing people
X
Operate office equipment
X
Basic mathematical concepts (e.g. add, subtract)
X
Advanced mathematical concepts (fractions, decimals, ratios, percentages, graphs)
Abstract mathematical concepts (interpolation, inference, frequency, reliability, formulas, equations, statistics)
Physical Requirements: (X = Required for job)
X
Sitting for extended periods
Lifting/carrying up to 20 pounds various items
Standing for extended periods
X
Lifting/carrying more than 20 pounds various items
X
Extended periods viewing computer screen
X
Repetitive Motions
X
Walking
Pushing/Pulling
X
Reading
X
Bending/Stooping
X
Speaking
X
Reaching/Grasping
X
Hearing
Writing
Other (List):
Other (List):
Hazards: (X = Required for job)
X
Normal office environment
Electrical current
Toxic or caustic chemicals
Housekeeping and/or cleaning agents
Flammable, explosive gases
Proximity to moving mechanical parts
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