IT Learning & Development Specialist Job at LCMC Health
LCMC Health
We are a New Orleans-based, non-profit health system on a mission: to provide the best possible care for every person and parish in Louisiana and beyond, and to put a little more heart and soul into healthcare along the way. And that means we do things a little differently around here.
Treating people like family is the LCMC Health way, and it always has been. Founded by Louisiana's first freestanding children's hospital, we have grown into a healthcare system that is built to serve the unique needs of our communities and families.
Today, we offer six hospital locations: Children's Hospital New Orleans, East Jefferson General Hospital, New Orleans East Hospital, Touro, University Medical Center New Orleans, and West Jefferson Medical Center. We also offer a network of urgent care centers across the greater New Orleans area. With over 2,800 physicians specializing in everything from head to toe, our community can count on us to provide the right care, right where they need it.
JOB DESCRIPTION:
Why a Great Place to Work:
You’re more than your job. Everyone is. And that’s what makes you great at your job—all the little extras you bring to work every day, the things that make you you. At LCMC Health we value those things about you, because we know that all those little extras add up to extraordinary. And we’ve built a culture that supports and celebrates the extraordinary. You’ll see it when you come to work here, in the spirit of our places and the faces of our people. And every patient we heal, every family we comfort, every life we improve is the outcome of countless little extras adding up to an extraordinary result. Join LCMC Health, and you’ll find that our everyday makes it easy to live your extraordinary.
Essential Functions:
The IT Learning and Development Specialist works as a part of the Information Technology Team to support software implementations, new functionality roll outs and participate in new employee and provider training. Primary responsibility is to execute training plans for EPIC and any other clinical/ancillary application needed, support go live processes and support help desk as needed. Ensures that end-users have the required tools, knowledge, and skills to perform their jobs and provide the highest quality patient care. Prepares and presents training plans, materials, and conducts classes on patient-care systems and selected enterprise-wide applications. Excellence in customer service and superior teamwork skills are essential. Serves to assist in developing the tools the providers and staff need to give the highest quality health care to the patients while ensuring security and efficiency.
Demonstrates ability to represent Information Technology in a respectful and professional manner. Promotes and advances a learning culture within the organization, including credentialing in multiple EPIC applications and other systems integrated with EPIC as warranted. Demonstrates creativity and a passion to continuously learn. Is receptive to differing ideas and embraces change.
Works with the Training Manager to determine training needs for staff and providers including introducing new functionality, as well as remedial and refresher training. Prepare all training tools to include classroom prep, access/security requests, and documentation. Maintains all records as instructed in the LMS. Performs duties with attention to detail and time management, especially tasks with specific, assigned deadlines. Assists with coordination of new hire, contract/agency, transfers, provider, student, visiting resident, research coordinators, and vendor EPIC training.
Reviews and tests changes in lesson plans, workflows, and within the training environment. Alerts senior staff members, especially Instructional Design Analysts of any issues. Communicates recommendations, needs, and concerns in an appropriate fashion with coworkers and management.
Executes the training program for the Electronic Health Record (EHR) and other clinical applications across the LCMC system. Maintains and updates training documentation as required. Incorporates a variety of instructional methods including but not limited to lecture, audio/visual, workbook formats, virtual, demonstrations, and computer-guided training.
Works one on one with providers, clinicians, and other customers as requested to improve efficiency of using the EMR. Provides specialized training to end users when outside of the normal scheduled training and off hours as required. Supports optimization efforts of staff and departments; supports user departments during go live and post go live.
Actively triages and troubleshoots end user issues via the Help Desk Ticket system. Reassigns and escalates non-training reported issues to appropriate teams.
Job Qualifications:
Education:
Minimum Required: Associates Degree with 3 years experience (5 years of relevant experience in Lieu of Associates Degree)
Preferred: Bachelor's Degree with 1 year of relevant experience
Experience:
Minimum Required: Minimum of 1 year with Bachelor's degree, 3 years with Associates Degree, and 5 years with High School Diploma.
Preferred: Prior experience in relevant health care, teaching, or training/adult learning field, especially training EPIC. Excellent communication and facilitation skills.
Special Skills/Training:
Minimum Required:
Ability to interact with all levels of personnel.
Troubleshooting skills
Ability to effectively present information in a clear manner, demonstrate procedures and respond to questions.
Relevant computer skills.
Working knowledge of electronic medical records.
Ability to understand technology as it relates to hospitals/clinics.
Ability to build strong working relationships internal and external to the organization.
Capable of creating and administering very detailed instructions.
Creative, forward thinker.
Preferred:
Working knowledge of electronic medical records, especially with credentials in EPIC training.
The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.
WORK SHIFT:
This job description is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.
LCMC Health is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
Application for Employment
It is the policy of all member hospitals and facilities of the LCMC Health System (Louisiana Children’s Medical Center, Children’s Hospital of New Orleans, Touro Infirmary, University Medical Center New Orleans, New Orleans East Hospital, and West Jefferson Medical Center as well as its centers of health care and physician services, East Jefferson General Hospital, Woldenberg Village, Crescent City Physician Inc., and New Orleans Physician Services) to provide equal employment opportunities for all employees and applicants without regard to race, color, religion, sex, age, national origin, citizenship, marital status, gender identity, sexual orientation, veteran status, physical or mental disability, or any other protected status in regard to any position for which the employee or applicant may qualify.
Instructions to Applicant
1. You must fully and accurately complete the Application for employment. Incomplete applications will not be considered. LCMC Health and its members may use the information given in the application to investigate the applicant's previous employment and background.
2. The Application for Employment will be considered inactive after 180 days. If you wish to be considered after that time, you must complete a new Application for Employment.
3. If you are hired, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.
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