IT Manager Job at ARK Solutions
IT Supervisor
Hybrid Role!!
100 % travel to perform site visits.
Under limited supervision, assume primary responsibility for Information Technology remote support staff for agency computer systems. Supervises User Support Technicians assigned to multiple metropolitan area offices and/or agency offices statewide
*Candidate MUST be local to Metro Atlanta
Job Summary:
skills Matrix:
Hybrid Role!!
100 % travel to perform site visits.
Under limited supervision, assume primary responsibility for Information Technology remote support staff for agency computer systems. Supervises User Support Technicians assigned to multiple metropolitan area offices and/or agency offices statewide
*Candidate MUST be local to Metro Atlanta
Job Summary:
- Direct supervision of remote Customer Support staff located across the state
- 100 % travel to perform site visits, performance evaluations and staff training and/or mentoring sessions geared to gauge & improve overall customer service
- Coordinate staff scheduling, supervises workload and project status
- Ensures compliance with company policies, customer requirements, quality goals
- Monitor trouble calls & ensures their timely and effective completion
- Provide management level reports on activities, metrics, trends and issues
- Recommend purchase of new equipment and tools to improve staff effectiveness
skills Matrix:
Skill
Required / Desired
Amount
of Experience
Experience in a Windows 10 PC environment performing general IT system support
Required
5
Years
Technical supervisory experience, with preference given to management of remote staff
Required
3
Years
Possesses significant knowledge of client/server and internet systems architectures.
Required
5
Years
Familiarity with remote administration tools such as Dameware, Remote Desktop, WebEx
Required
5
Years
A+, Network+, MCSA, CCNA or certification in a closely related field
Highly desired
2
Years
Excellent written and verbal communication skills
Highly desired
2
Years
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