THE POSITION

Kearns & West is seeking an IT Manager to lead our internal IT team. The K&W IT Team includes K&W Principals, leadership from our external-facing Digital Engagement team, and Project Coordinator / Office Manager support. The IT Manager will lead implementation of our firm’s “IT Backbone” – the core IT tools and services K&W leverages for our team to coordinate and deliver internal and external services (e.g., Office 365, VoIP webinar platforms, etc.) The IT Manager will team closely with our Digital Engagement team – as value-add technologies shift from project uses into broader firm-wide adoption and incorporation into our “backbone” of core tools.

RESPONSIBILITIES

• Manage IT vendor relationships and oversee technology-oriented subscription/license services
• Plan and oversee strategic IT initiatives related to the rollout and continued use of security solutions, modern technologies, major software upgrades, and others
• Front line Help Desk Support and Management
• IT Budget and cost control
• Document and track key metrics related to firm-wide IT performance for regular briefings and check-in with various firm staff
• Provide direct support to clients and stakeholders needing interoperability with firm technologies
• Work with relevant staff to manage and improve firm IT security, providing direct training and implementation support to staff
• Create and curate support materials and for firm-supported IT offerings, including detailed how-to documentation, SOPs, tool descriptions for marketing purposes, and the like
• Perform problem management services, analyzing core causes and working with stakeholders to address the issue and prevent their recurrence
• Serve as primary point of contact in addressing improvements to core firm technologies (for example, SharePoint modifications, website improvements, etc.)
• Bolster firm-wide technology adeptness through knowledge documentation and regular training opportunities
• Work with project staff and stakeholders to address complex technology issues, simplifying the issue and developing business cases or workplans for next steps
• Support employee onboarding and offboarding related to IT, account configuration, hardware procurement, etc.

EXPERIENCE

• 4+ years of experience.
• Demonstrated capacity to manage and oversee IT projects
• Background in managing and communicating complex technical tasks with non-technical staff and stakeholders
• Demonstrated interest in environmental issues, natural resource management, and/or energy is beneficial.

SKILLS

• Strong knowledge of the entire Microsoft 365 platform including Exchange Online, SharePoint Online, Microsoft Intune, Azure AD (Active Directory), Microsoft Teams, and Microsoft Purview for Compliance
• Ability to differentiate between Microsoft 365 Groups, Microsoft Teams, and SharePoint
• Administration, management, and monitoring of firm-wide SharePoint Online environment
• Experience with complete Zoom platform, including Zoom Meetings, Zoom One, Zoom Webinar and Zoom Rooms, and ability to administer and manage Zoom Phone VoIP platform (including provisioning physical SIP phones)
• Deploying and administering Windows 10/11 Pro devices in an enterprise environment
• Administration of internal helpdesk ticketing system
• Ability to manage multiple tasks and projects simultaneously
• Troubleshoot issues across multiple platforms and environments (external client requirement)
• Experience in end-to-end IT project management and oversight
• Ability to be flexible and resourceful and handle pressure/tight deadlines gracefully
• Ability to interact and perform in a team-based environment
• Ability to accessibly communicate technical matter, including written communications (user guides), 1-on-1 user troubleshooting support across all levels of technology acumen, and technology trainings
• Capacity to rapidly distill core strengths and constraints of technological platforms