Experienced Solutions Consultant (MSP) to join our Managed IT Services firm. Will need to act as the primary point of contact for client relationships.

Maintain opportunities

Produce reports on a regular basis for client evaluations

Experience with CRM (customer relationship management tool) required

Experience with ticketing system(s) required

Assist with maintaining CRM

Set standards for clients

Daily management and tracking of time, tickets, activities, and tasks

Provide client budgets

Ensure client satisfaction

Overall business development

Identify and skillfully recommend improvements in client environments

Proactively engage with team to maintain client environments

Quickly and knowledgeably solve client issues

Solicit and share client/prospect feedback

Assist in documentation efforts around our product offerings and internal knowledge base

Effectively assist entire team with product knowledge

Visit local client sites when needed

Best practice conversations as it relates to Service Delivery, Infrastructure Uptime, Performance, and Security

Work with leadership to consolidate efforts and get results

Work with team to build roadmaps

Understand, follow, and improve SOPs

Background in desktop, system and network admin is a plus

Enjoy moving around and interacting with clients

Competencies

Exceptional client service skills

Pick up concepts

Verbal/written communication skills

Capable of relating technical information to diverse types of individuals

Self-motivated

Multi-tasker

Set priorities

Meet individual deadlines

Accomplishing team objectives

Resolve client issues appropriately and in a timely manner

Develop and maintain effective, positive internal/external working relationships

Tackle complex escalations independently and/or with your team

Follow SOP and participate in improvement of Standard Operating Procedures

Knowledge and Experience

Bachelor's Degree, Technical school, certifications

Experience working in a client service-oriented position a major plus

General knowledge and ability to speak about evolving IT products and processes including but not limited to:

• Hardware
• Network fundamentals & design
• Licensing
• Security
• Backup & DR
• Cloud services
• File/Print Services
• Virtualization
• VoIP

Requirements

Valid Driver's License

Own Vehicle for Transportation to/from Client Sites

Valid Car Insurance

Must be willing to commute to Erdenheim, PA

Must be willing to visit client sites

Background check for security of our customers

Must have ability to lift up-to 50lbs of technical equipment

NO RECRUITERS PLEASE

We support clientele nationally and continue to expand. We offer a challenging environment that promotes work/life balance, fosters growth of employee skill sets, and rewards those who enjoy learning.

Job Type: Full-time

Pay: $58,000.00 - $72,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What is your desired salary?

Work Location: One location

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